Case study - Roy Padgett

12 March 2010 17:23

Roy Padgett, aged 64 and his wife were very much looking forward to their trip to the Caribbean for their first ever cruise. They travel fairly regularly and decided to renew their annual travel insurance policy. Sadly, this time the process wasn't straight forward; both in their 60's Roy and his wife are well but like most people their age have a number of pre-existing medical conditions, all minor or resolved complaints.

Roy tried more than eight travel insurance companies and found the process frustrating to say the least. He went through lengthy and intrusive medical questionnaires, both online and over the phone, only to find out that, because of their pre-existing medical conditions, most insurance companies would not provide comprehensive medical cover. The one company that could provide comprehensive cover was prohibitively expensive, quoting more than £450. Thankfully, a friend mentioned World First Travel Insurance to Roy, a company he and his partner had used for years.

What a contrast! Roy called World First and found the staff to be clear, helpful, sympathetic and professional; the medical screening was straightforward and common sense. The eventual premium seemed more than reasonable, a staggering £300 less than a previous quote. Roy was so impressed with the service he received he was moved to write to World First Travel Insurance to compliment them on their staff and products, something he doesn’t usually take the time to do.

What does Roy have to say about his World First experience?

"Trying to renew our annual travel insurance policy this year seemed even worse than ever and was driving me mad. My wife and I are both 64 and like most people our age we have some pre-existing medical conditions, all minor or resolved issues that do not bother us. But most travel insurance companies seem to make an absolute meal of them and impose onerous terms or unreasonable exclusions. Thankfully a friend mentioned World First and I gave them a call. What a contrast! The medical screening was straightforward and common sense. The eventual premium seemed more than reasonable, a staggering £300 Iess than I had be quoted by another company."

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