Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
27 September 2012 11:15
"World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better."
Mr and Mrs Robertson were enjoying a holiday in Spain together when Mrs Robertson (May) had a disastrous fall in her hotel room when getting ready for bed. She caught her foot in her clothing and fell heavily on the floor on her right side.
It was night time so with her husband's help May managed to get into bed and rest in an upright position. She was in a lot of pain still in the morning so visited the doctor.
May's pain was much worse the following day so they both went to the nearest hospital. There she was found to have fractured multiple ribs which had caused a haemothorax and pneumothorax to her right lung. These required immediate surgery along with a keyhole operation to her pancreas. Poor May remained in hospital for 14 days. When medics confirmed they were happy with her progress, arrangements were made by World First and our emergency medical provider, Mayday Assistance, for the Robertson's repatriation.
Because of Mrs Robertson's injury she was unable to fly for three months, so the couple were brought back to Aberdeen by ambulance. It was an absolutely epic journey, taking three days on the continental leg, with two overnight stops, crossing on Eurostar and then changing ambulances to get them home to Scotland.
But the Robertsons have nothing but praise for all involved. "World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better. World First and Mayday Assistance were so efficient, professional and caring in all they did for us, it was a great team effort."
Mrs Robertson is still recuperating at home but hopes to be back to work, as a cook, in the next fortnight.
Mr and Mrs Robertson came to World First Travel Insurance because they both needed medical travel insurance for health conditions they have. Their annual policy for European travel, including cover for diabetes, high cholesterol and blood pressure cost just £122. It certainly paid off for them.
10 November 2018
The NHS spends more than £1 billion a year on prescriptions for people with diabetes, new figures show.
[more...]
09 November 2018
Woman who smoke, have diabetes, or high blood pressure are more likely to suffer a heart attack than men with the same risk factors, a new study claims.
08 November 2018
Millions of UK pensioners feel they don't have anyone they can turn to for help, a leading charity has warned.
07 November 2018
Over a quarter of medical workers are still reluctant to recommend e-cigarettes to smokers despite being told to do so by health authorities, a new survey has revealed.
06 November 2018
A new direct flight between Manchester and Mumbai could boost the economy of northern England to the tune of £400 million, a new report suggests.
02 November 2018
Air travellers could soon face restrictions on the amount of alcohol they can drink before flying, under plans currently being considered by the government.
01 November 2018
A vegan diet could help people living with diabetes to better manage their condition, a new review suggests.
31 October 2018
Electric planes could soon be flying on short-haul routes in Europe, according to the boss of EasyJet.
30 October 2018
UK air travellers waste up to £175 million every year on seat allocations that they don't need, a new study has revealed.
27 October 2018
Nearly a third of pregnant women had their labour induced last year, leading experts to link the figure with rising maternal age and obesity.
26 October 2018
Eurostar is set to increase its services between London and Amsterdam to cope with growing demand.
25 October 2018
The Duchess of Sussex has helped make a traditional Fijian breakfast dish as part of her first royal tour, which includes a visit to the South Pacific island.