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27 September 2012 11:15
"World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better."
Mr and Mrs Robertson were enjoying a holiday in Spain together when Mrs Robertson (May) had a disastrous fall in her hotel room when getting ready for bed. She caught her foot in her clothing and fell heavily on the floor on her right side.
It was night time so with her husband's help May managed to get into bed and rest in an upright position. She was in a lot of pain still in the morning so visited the doctor.
May's pain was much worse the following day so they both went to the nearest hospital. There she was found to have fractured multiple ribs which had caused a haemothorax and pneumothorax to her right lung. These required immediate surgery along with a keyhole operation to her pancreas. Poor May remained in hospital for 14 days. When medics confirmed they were happy with her progress, arrangements were made by World First and our emergency medical provider, Mayday Assistance, for the Robertson's repatriation.
Because of Mrs Robertson's injury she was unable to fly for three months, so the couple were brought back to Aberdeen by ambulance. It was an absolutely epic journey, taking three days on the continental leg, with two overnight stops, crossing on Eurostar and then changing ambulances to get them home to Scotland.
But the Robertsons have nothing but praise for all involved. "World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better. World First and Mayday Assistance were so efficient, professional and caring in all they did for us, it was a great team effort."
Mrs Robertson is still recuperating at home but hopes to be back to work, as a cook, in the next fortnight.
Mr and Mrs Robertson came to World First Travel Insurance because they both needed medical travel insurance for health conditions they have. Their annual policy for European travel, including cover for diabetes, high cholesterol and blood pressure cost just £122. It certainly paid off for them.
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