Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
27 September 2012 11:15
"World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better."
Mr and Mrs Robertson were enjoying a holiday in Spain together when Mrs Robertson (May) had a disastrous fall in her hotel room when getting ready for bed. She caught her foot in her clothing and fell heavily on the floor on her right side.
It was night time so with her husband's help May managed to get into bed and rest in an upright position. She was in a lot of pain still in the morning so visited the doctor.
May's pain was much worse the following day so they both went to the nearest hospital. There she was found to have fractured multiple ribs which had caused a haemothorax and pneumothorax to her right lung. These required immediate surgery along with a keyhole operation to her pancreas. Poor May remained in hospital for 14 days. When medics confirmed they were happy with her progress, arrangements were made by World First and our emergency medical provider, Mayday Assistance, for the Robertson's repatriation.
Because of Mrs Robertson's injury she was unable to fly for three months, so the couple were brought back to Aberdeen by ambulance. It was an absolutely epic journey, taking three days on the continental leg, with two overnight stops, crossing on Eurostar and then changing ambulances to get them home to Scotland.
But the Robertsons have nothing but praise for all involved. "World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better. World First and Mayday Assistance were so efficient, professional and caring in all they did for us, it was a great team effort."
Mrs Robertson is still recuperating at home but hopes to be back to work, as a cook, in the next fortnight.
Mr and Mrs Robertson came to World First Travel Insurance because they both needed medical travel insurance for health conditions they have. Their annual policy for European travel, including cover for diabetes, high cholesterol and blood pressure cost just £122. It certainly paid off for them.
20 May 2017
Holidaymakers travelling via London City Airport will benefit from a digital air traffic control tower from 2019.
19 May 2017
Many Britons are increasing their risk of developing diseases like cancer by drinking too much alcohol, experts have suggested.
18 May 2017
People could increase their chances of developing serious illnesses after spending just two weeks as a 'couch potato', new research suggests.
17 May 2017
Holidaymakers who would like to sample the high life can now do so at one of the major airports of the United States.
16 May 2017
A star of the soap world has called for more attention to be paid to common health problems like Alzheimer's disease.
13 May 2017
Two major Scottish airports have achieved their strongest April passenger totals on record, new figures reveal.
12 May 2017
The carbon emissions of EasyJet flights have been cut to their lowest level on record, the budget airline has reported.
11 May 2017
Holidaymakers faced long queues and delays at Stansted Airport on Tuesday (May 9), due to a fault with the site's security scanners.
10 May 2017
Workers have been encouraged to find out about their full entitlement to holidays, with many thought to be missing out on paid leave.
09 May 2017
Holidaymakers have been urged to stay vigilant against potential scams.
06 May 2017
Researchers in the US are recommending that anyone experiencing the symptoms of so-called 'noisy knees' should have them checked out, as they may be an early sign of osteoarthritis.
05 May 2017
Excessive drinking among baby-boomers could pose health risks further down the line, experts have warned.