All Policies Include Enhanced COVID-19 Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
27 September 2012 11:15
"World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better."
Mr and Mrs Robertson were enjoying a holiday in Spain together when Mrs Robertson (May) had a disastrous fall in her hotel room when getting ready for bed. She caught her foot in her clothing and fell heavily on the floor on her right side.
It was night time so with her husband's help May managed to get into bed and rest in an upright position. She was in a lot of pain still in the morning so visited the doctor.
May's pain was much worse the following day so they both went to the nearest hospital. There she was found to have fractured multiple ribs which had caused a haemothorax and pneumothorax to her right lung. These required immediate surgery along with a keyhole operation to her pancreas. Poor May remained in hospital for 14 days. When medics confirmed they were happy with her progress, arrangements were made by World First and our emergency medical provider, Mayday Assistance, for the Robertson's repatriation.
Because of Mrs Robertson's injury she was unable to fly for three months, so the couple were brought back to Aberdeen by ambulance. It was an absolutely epic journey, taking three days on the continental leg, with two overnight stops, crossing on Eurostar and then changing ambulances to get them home to Scotland.
But the Robertsons have nothing but praise for all involved. "World First's response was brilliant and helped ease the concern and anxiety we both felt. The arrangements made for my medical care and our return home could not have been better. World First and Mayday Assistance were so efficient, professional and caring in all they did for us, it was a great team effort."
Mrs Robertson is still recuperating at home but hopes to be back to work, as a cook, in the next fortnight.
Mr and Mrs Robertson came to World First Travel Insurance because they both needed medical travel insurance for health conditions they have. Their annual policy for European travel, including cover for diabetes, high cholesterol and blood pressure cost just £122. It certainly paid off for them.
21 September 2020
Take a trip to the world's top tanneries.
[more...]
Learn more about the Land of the Rising Sun's most famous culinary export.
09 September 2020
Get a slice of the action in Napoli, the pizza capital of the world.
Get way ahead with your getaway plans with our top five handy tips for planning a holiday in 2021...
02 September 2020
Many international borders may have reopened, but is air travel safe during the coronavirus pandemic? The answer may surprise you.
26 August 2020
Learn more about the government's advice on travel corridors and see the list of countries where you can travel back from without self-isolating.
Plan your next getaway while reducing the risk of catching and transmitting coronavirus, by following our simple advice.
09 March 2020
Move over hot cross buns and chocolate eggs, there's a whole world of Easter treats out there. Here are some alternative Easter foods from around the world.
Forget egg hunts and bunnies, Easter's done a little bit differently in these corners of the world. Here five alternative Easter celebrations.
28 February 2020
Keep your carbon footprint in check and travel green with our eco-friendly travel tips.
25 February 2020
For true carefree travel, decide on a destination that's kinder to the planet...