Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
17 May 2012 08:54
"Based on our experience we would recommend World First without any doubt or hesitation"
Mrs Jacobs from Devon chose World First for her travel insurance, following a recommendation from a friend who has been with us for years. She had experienced some difficulty in getting appropriate cover for her pre-existing medical conditions as she has high cholesterol and blood pressure.
Mrs Jacobs took an annual policy with us for just £171, so she and her husband could then very much look forward to a carefree holiday to Las Vegas.
Unfortunately it turned out to be otherwise. During the holiday Mrs Jacobs was taken very ill with severe abdominal pain. She was admitted to hospital where she was diagnosed and treated for pancreatitis.
Mr Jacobs got in touch with us immediately, following our instructions for emergency assistance. He says, "From my very first call, World First Travel Insuance provided exemplary customer service. I was fully supported every step of the way in getting my wife excellent medical treatment to getting her home safely and comfortably. World First demonstrated such professionalism and genuine concern and care for us. I can’t speak highly enough of them."
Mrs Jacobs spent a total of 10 days in hospital and through World First's emergency medical provider, May Day Assistance, her repatriation home was arranged as soon as it was sensible to do so. Mr Jacobs, a former GP, accompanied her, otherwise a nurse would have been sent out to travel with her to ensure her wellbeing during her return journey.
Mr and Mrs Jacobs agree, "Based on our experience we would recommend World First without any doubt or hesitation. We've already sent a friend of ours who has diabetes and an atrial fibrillation to you. We are both really grateful for everything World First has done for us."
20 January 2017
Winter sports enthusiasts are being urged to check they have the right insurance after new research shows only 1 in 6 people are covered under their standard travel insurance policy.
19 January 2017
Nearly 1,000 people have had their holidays in Gambia cut short amid growing political unrest in the African state.
18 January 2017
Researchers at Cambridge University may have made a breakthrough in the treatment of Parkinson's disease, according to preliminary findings.
17 January 2017
Stansted Airport has made a bid to become Britain's next hub for long-haul travel, as passengers are promised seamless connection facilities and baggage transfer.
13 January 2017
Long-term goals such as travelling more and visiting new places have come above healthy eating and changing jobs in a list of the top New Year's resolutions.
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.