Holiday health emergency for new World First customer

17 May 2012 08:54

"Based on our experience we would recommend World First without any doubt or hesitation"

"Based on our experience we would recommend World First without any doubt or hesitation"

Mrs Jacobs from Devon chose World First for her travel insurance, following a recommendation from a friend who has been with us for years. She had experienced some difficulty in getting appropriate cover for her pre-existing medical conditions as she has high cholesterol and blood pressure.

Mrs Jacobs took an annual policy with us for just £171, so she and her husband could then very much look forward to a carefree holiday to Las Vegas.

Unfortunately it turned out to be otherwise. During the holiday Mrs Jacobs was taken very ill with severe abdominal pain. She was admitted to hospital where she was diagnosed and treated for pancreatitis.

Mr Jacobs got in touch with us immediately, following our instructions for emergency assistance. He says, "From my very first call, World First Travel Insuance provided exemplary customer service. I was fully supported every step of the way in getting my wife excellent medical treatment to getting her home safely and comfortably. World First demonstrated such professionalism and genuine concern and care for us. I can’t speak highly enough of them."

Mrs Jacobs spent a total of 10 days in hospital and through World First's emergency medical provider, May Day Assistance, her repatriation home was arranged as soon as it was sensible to do so. Mr Jacobs, a former GP, accompanied her, otherwise a nurse would have been sent out to travel with her to ensure her wellbeing during her return journey.

Mr and Mrs Jacobs agree, "Based on our experience we would recommend World First without any doubt or hesitation. We've already sent a friend of ours who has diabetes and an atrial fibrillation to you. We are both really grateful for everything World First has done for us."

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