Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
17 May 2012 08:54
"Based on our experience we would recommend World First without any doubt or hesitation"
Mrs Jacobs from Devon chose World First for her travel insurance, following a recommendation from a friend who has been with us for years. She had experienced some difficulty in getting appropriate cover for her pre-existing medical conditions as she has high cholesterol and blood pressure.
Mrs Jacobs took an annual policy with us for just £171, so she and her husband could then very much look forward to a carefree holiday to Las Vegas.
Unfortunately it turned out to be otherwise. During the holiday Mrs Jacobs was taken very ill with severe abdominal pain. She was admitted to hospital where she was diagnosed and treated for pancreatitis.
Mr Jacobs got in touch with us immediately, following our instructions for emergency assistance. He says, "From my very first call, World First Travel Insuance provided exemplary customer service. I was fully supported every step of the way in getting my wife excellent medical treatment to getting her home safely and comfortably. World First demonstrated such professionalism and genuine concern and care for us. I can’t speak highly enough of them."
Mrs Jacobs spent a total of 10 days in hospital and through World First's emergency medical provider, May Day Assistance, her repatriation home was arranged as soon as it was sensible to do so. Mr Jacobs, a former GP, accompanied her, otherwise a nurse would have been sent out to travel with her to ensure her wellbeing during her return journey.
Mr and Mrs Jacobs agree, "Based on our experience we would recommend World First without any doubt or hesitation. We've already sent a friend of ours who has diabetes and an atrial fibrillation to you. We are both really grateful for everything World First has done for us."
16 September 2017
Holidaymakers are being evacuated as winds up to 200km per hour hit Central Vietnam, with Typhoon Doksuri damaging houses, roads and infrastructure.
[more...]
15 September 2017
People in parts of East Anglia are eight times more likely to survive liver disease than Blackpool residents, according to new data by Public Health England (PHE).
14 September 2017
A non-invasive alternative to gastric bypass surgery that helps people with Type 2 diabetes lose weight is being recommended for widespread use by NHS experts.
13 September 2017
Almost half of UK adults travelling to areas at risk of malaria are not covering themselves by taking medication, despite recommendations made by the NHS and world health organisations.
12 September 2017
A new health warning has been issued by scientists in Sweden, suggesting e-cigarettes with nicotine could lead to an increased risk of heart attacks and strokes.
09 September 2017
Researchers have developed a futuristic pen-like device that can tell whether someone has cancer much faster than current technology.
08 September 2017
A staffing crisis in the NHS is seeing cancer patients turned away from their GP surgery and instead visiting A&E, a report has claimed.
07 September 2017
Whether it's binge-watching box-sets, shopping for clothes, chatting to friends or picking up work emails, staying connected is pretty much essential to everyday life.
06 September 2017
Around 1 in 2 GPs do not know that black men have a higher risk of developing prostate cancer, research has suggested.
05 September 2017
Many middle-aged men have hearts in a condition that makes the organ seem older than the men's actual age, a new study has revealed.
02 September 2017
Every cancer diagnosis should involve a discussion about stress, according to an expert investigating the biological impact of "fight-or-flight" responses.
01 September 2017
London Luton Airport has been named as the worst in the UK after recording the lowest customer satisfaction score, according to a study by Which?.