Patient, polite and understanding service from World First

06 September 2012 11:57

"I spoke to two different ladies and they were so helpful. They both were so patient, polite and understanding." - World First customer

"I spoke to two different ladies and they were so helpful. They both were so patient, polite and understanding." - World First customer

A pensioner couple from Weymouth had been with their travel insurer for a number of years but the cost of their policy was getting alarmingly expensive as they were getting older and had each been diagnosed with medical conditions.

The lady of the couple started to shop around and as they don't have a computer she did so by phoning Customer helplines. She says, "Helplines just didn't prove to be helpful. One company representative was very rude and abrupt telling me, "To go online and stop time wasting as they had tens of people waiting to speak to them." It was quite upsetting.

She then spotted our advertisement in the Daily Mail, so gave us a call and got a much better response.

The lady says, "I spoke to two different ladies and they were so helpful. They both were so patient, polite and understanding. The questions they asked relating to my husband's and my health were very simple but thorough and I was delighted when we were offered a policy for less than half the price of what we were previously paying."

She had found that other companies had made assumptions about her health when she declared pre-existing medical conditions, which greatly increased the cost of their proposals. As a travel insurer specialising in cover for hundreds of conditions World First has a far more sensible approach. We establish the appropriate level of cover and cost according to the impact the condition has on someone's health. We also insure people up to the age of 100.

The couple agree, "As we are approaching 75 we discovered World First just at the right time. We are planning to go to South Africa and then travel to European destinations. With our annual multi-trip policy from World First we can spend up to 31 days a year travelling."

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