Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
26 July 2012 13:44
"We contacted World First immediately and their response was brilliant"
The Hunter family, from Northern Ireland, came to World First Travel Insurance having had poor experiences with other travel insurance companies when they experienced delays and cancellations to connecting flights on holiday in the Caribbean and with return flights on the last leg of their journey from Canada-London-Belfast.
Mr Hunter discussed at length the different scenarios they had endured and in each instance a policy from World First's would have been provided a much better solution. Mr Hunter says, "We feel previously we have been left to our own devices and initiative to get ourselves all the way home to Northern Ireland. We have sometimes had to make arrangements and foot the bill for overnight stays in airport hotels and transfer flights to Belfast. Given how often we travel, and always having to return to Belfast, a good travel insurance policy is a must."
The Hunters unfortunately had to call upon their insurance when their son, Leo, had a nasty accident towards the end of a skiing holiday in British Columbia in February half term. He broke his femur and had to be ambulanced from the slopes to the nearest hospital. He was then transferred to Calgary's Children's Hospital to undergo specialist surgery to implant two titanium rods in his leg. He stayed in hospital for a further week until he was well enough to fly home.
Mrs Hunter says, "We contacted World First immediately and their response was brilliant. Leo got top class medical care and the arrangements for his repatriation were fantastic. World First's emergency medical provider, Mayday Assistance, was a consummate professional. They took much of the stress and worry of the situation away, making all the arrangements and keeping us well informed. Leo travelled first class on the overnight flight to allow him to keep his leg straight in his brace and get some sleep. There was some difficulty with the connection to his transfer flight to Belfast but cover from World First's policy overcame that."
The Hunters all agree, "We are extremely grateful that we had good travel insurance in place with World First, not only were they prompt and efficient but they dealt with us in a most caring manner."
World First is delighted to have recently provided with Hunters with their third annual travel insurance policy for the family of three, including winter sports cover, for just £107. We wish them well for their next trip to Canada later this year.
Find out more about World First's comprehensive sports travel insurance here.
22 February 2017
Hundreds of thousands of people with a potentially fatal genetic blood condition have yet to be diagnosed with the condition, a charity is warning.
21 February 2017
New technology to provide detailed scans of patients could improve the recovery of people suffering with liver cancer, scientists have said.
18 February 2017
At least 10 Britons have been injured in a speedboat accident off the icy coast of Norway.
17 February 2017
Comedian David Baddiel is trying to highlight the "epidemic" of dementia as a killer of older people in a new documentary.
16 February 2017
The public has spoken and the world's favourite cruises are being honoured by a top cruise review site.
15 February 2017
The collaborative #SkiSafe campaign has been relaunched in a bid to raise safety awareness among winter sports enthusiasts.
14 February 2017
A new "age defying" hormone could offer a breakthrough in preventing kidney and heart disease in people who suffer from diabetes.
11 February 2017
Patients needing new life-saving medication could have to wait two years after the UK leaves the EU, experts are warning.
10 February 2017
Families looking to take a cheap break in the upcoming half term are often sorely disappointed, however new research suggests Cyprus is the best destination for a well-priced trip.
09 February 2017
Europe remains the world's number one region as a travel destination - but tourism growth is slowing down, a travel industry report has said.
08 February 2017
A terminal cancer patient is determined to fulfil his dream of climbing Mount Everest, despite having just months to live.
07 February 2017
One third of holidaying families will opt for a British break this year, new research suggests.