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26 July 2012 13:44
"We contacted World First immediately and their response was brilliant"
The Hunter family, from Northern Ireland, came to World First Travel Insurance having had poor experiences with other travel insurance companies when they experienced delays and cancellations to connecting flights on holiday in the Caribbean and with return flights on the last leg of their journey from Canada-London-Belfast.
Mr Hunter discussed at length the different scenarios they had endured and in each instance a policy from World First's would have been provided a much better solution. Mr Hunter says, "We feel previously we have been left to our own devices and initiative to get ourselves all the way home to Northern Ireland. We have sometimes had to make arrangements and foot the bill for overnight stays in airport hotels and transfer flights to Belfast. Given how often we travel, and always having to return to Belfast, a good travel insurance policy is a must."
The Hunters unfortunately had to call upon their insurance when their son, Leo, had a nasty accident towards the end of a skiing holiday in British Columbia in February half term. He broke his femur and had to be ambulanced from the slopes to the nearest hospital. He was then transferred to Calgary's Children's Hospital to undergo specialist surgery to implant two titanium rods in his leg. He stayed in hospital for a further week until he was well enough to fly home.
Mrs Hunter says, "We contacted World First immediately and their response was brilliant. Leo got top class medical care and the arrangements for his repatriation were fantastic. World First's emergency medical provider, Mayday Assistance, was a consummate professional. They took much of the stress and worry of the situation away, making all the arrangements and keeping us well informed. Leo travelled first class on the overnight flight to allow him to keep his leg straight in his brace and get some sleep. There was some difficulty with the connection to his transfer flight to Belfast but cover from World First's policy overcame that."
The Hunters all agree, "We are extremely grateful that we had good travel insurance in place with World First, not only were they prompt and efficient but they dealt with us in a most caring manner."
World First is delighted to have recently provided with Hunters with their third annual travel insurance policy for the family of three, including winter sports cover, for just £107. We wish them well for their next trip to Canada later this year.
Find out more about World First's comprehensive sports travel insurance here.
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