Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
Or call 0345 90 80 161
26 July 2012 13:44
"We contacted World First immediately and their response was brilliant"
The Hunter family, from Northern Ireland, came to World First Travel Insurance having had poor experiences with other travel insurance companies when they experienced delays and cancellations to connecting flights on holiday in the Caribbean and with return flights on the last leg of their journey from Canada-London-Belfast.
Mr Hunter discussed at length the different scenarios they had endured and in each instance a policy from World First's would have been provided a much better solution. Mr Hunter says, "We feel previously we have been left to our own devices and initiative to get ourselves all the way home to Northern Ireland. We have sometimes had to make arrangements and foot the bill for overnight stays in airport hotels and transfer flights to Belfast. Given how often we travel, and always having to return to Belfast, a good travel insurance policy is a must."
The Hunters unfortunately had to call upon their insurance when their son, Leo, had a nasty accident towards the end of a skiing holiday in British Columbia in February half term. He broke his femur and had to be ambulanced from the slopes to the nearest hospital. He was then transferred to Calgary's Children's Hospital to undergo specialist surgery to implant two titanium rods in his leg. He stayed in hospital for a further week until he was well enough to fly home.
Mrs Hunter says, "We contacted World First immediately and their response was brilliant. Leo got top class medical care and the arrangements for his repatriation were fantastic. World First's emergency medical provider, Mayday Assistance, was a consummate professional. They took much of the stress and worry of the situation away, making all the arrangements and keeping us well informed. Leo travelled first class on the overnight flight to allow him to keep his leg straight in his brace and get some sleep. There was some difficulty with the connection to his transfer flight to Belfast but cover from World First's policy overcame that."
The Hunters all agree, "We are extremely grateful that we had good travel insurance in place with World First, not only were they prompt and efficient but they dealt with us in a most caring manner."
World First is delighted to have recently provided with Hunters with their third annual travel insurance policy for the family of three, including winter sports cover, for just £107. We wish them well for their next trip to Canada later this year.
Find out more about World First's comprehensive sports travel insurance here.
16 April 2019
Keen to see first-hand who gets crowned champions of Europe? Europe's biggest football match takes place in Madrid: here's your guide to everything you need to know.
[more...]
18 April 2019
Going away with your children? Beat the stress of travelling with your family with these great travel tips. Here's what you need to know if you're travelling with kids this Easter.
Heading to Madrid? Here's our guide to six must-see places you should visit in the Spanish capital, from food markets to fine art and plenty in between.
10 April 2019
Experience the magic of Madrid's Fiesta de San Isidro 2019! Discover where to stay, what to eat and what to see as you explore one of Spain's greatest festivals.
Experience Seville's intoxicating Feria de Abril and discover Andalucía's most famous festival! Here's your ultimate guide to La Feria.
01 April 2019
Songkran is Thailand's famous New Year's festival - and the world's biggest water fight. Here's everything you need to know before you plan your trip.
Travelling to Thailand? Learn the important local traditions and cultures to ensure you act respectfully in 'The land of a thousand smiles.'
Travelling overseas with young children? Make going through the airport easy and stress-free by following these top tips for surviving the airport with kids when flying.
25 March 2019
Discover the best places to learn to scuba dive! Check out our list of top dive locations around the world that are perfect for scuba diving beginners.
Looking for some late-season skiing? Here are some of the best places for spring skiing in Europe where you can enjoy reliable snow cover.
19 March 2019
Looking for adventure? Create your perfect Scandinavian weekend with these alternative city break ideas.
Lower your blood pressure with these fresh, healthy foods you can add to your diet.