World First arranges world class emergency assistance in the Far East
23 March 2012 11:28
Mrs N from London first came to World First Travel Insurance a couple of years ago, having been unable to get a policy with her previous insurer when she hit 65 and having had treatment for cancer and other age related pre-existing medical conditions. A recommendation in the Daily Telegraph directed her to us. She travels worldwide at least three to four times a year.
On her latest holiday, a small escorted tour of Burma, she had an awful accident in her hotel bedroom at Lake Inle. Her bed was on an 18 inch high and one and half foot wide platform and getting out of bed she fell from off the edge of this platform breaking her hip in three places.
Guests in the bedroom below heard her calls for help and alerted hotel staff. They could picture what had happened as the wife in that couple had a similar fall the night before, but luckily was only bruised and shaken.
Being in a remote location the ambulance took three hours to arrive and it was then a further two hours journey to the local hospital. They had limited facilities there so as soon as it could be arranged Mrs N was transferred by air ambulance to Bangkok. Mrs N says "The hospital staff in Burma were extremely kind but they could only provide very basic care, applying a simple splint and putting my leg in traction. I was extremely relieved to move on after four very long days and MayDay Assistance, on behalf of World First, got me world class care in Bangkok.
Two days later Mrs N underwent surgery to plate and pin her hip with a dynamic hip screw. After care facilities were excellent too, the Bangkok hospital had a fully equipped gym for her programme of physio. She made very good progress there so after ten days was well enough to be discharged and fly back to the UK. Mayday Assistance flew out a British nurse to care for and assure Mrs N's comfort on her return flight and a St John's Ambulance took her from Heathrow T3 back home to London.
Mrs N says, "I can't speak highly enough of the assistance I received. The care, expert knowledge and attention to detail from World First and their emergency assistance provider, May Day Assistance, was absolutely fantastic, making a dreadful situation bearable. I do hope to renew my travel insurance with World First next year, if they will have me!"
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