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Exceptional customer service keeps our custom with World First Travel Insurance

12 February 2011 12:30

A very satisfied customer from the North West says:

"We have been thoroughly satisfied on both occasions we have taken policies with World First and they will always be our first port of call for travel insurance; we would have no hesitation in recommending them to friends and family.

"We first used World First when we had a wonderful holiday to Tenerife. We were all set to go to Prague with full cover for my pre-existing medical conditions, but unfortunately I was taken ill with a heart related problem so had to cancel the holiday and claim under our policy.

"I was initially quite daunted about the prospect of making a claim and what it might involve, having never done so before. But the customer service and understanding I received when I was quite unwell was exceptional. The team at World First were extremely professional and efficient making the whole process straightforward and stress free.

"Working together, following the kindly given expert advice and contacting the travel operator and hotel company we had booked with, I was able to reduce my claim substantially, which was of benefit to both World First and ourselves. I am sincerely grateful for the proficient way in which World First handled my claim - they are a small family run firm who care. When my health returns I will come back to World First as the customer care you have demonstrated is unrivalled."