All Policies Include Coronavirus Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
30 April 2014 08:12
The Thomas Cook flight to Egypt was delayed by 30 hours
A technical fault on a plane has caused a 30-hour delay for hundreds of holidaymakers heading to Egypt.
The Thomas Cook flight to the city of Hurghada was grounded at Manchester Airport after an engine problem was discovered just before take-off.
All 255 passengers, including a newlywed couple, were told they would have to leave the plane and stay in a nearby hotel.
Travel insurance can protect against such situations like delayed flights, so it is important that holidaymakers don't leave home without it.
If you're delayed by more than three hours or if your flight is cancelled then you could also be entitled to compensation, so this is something that is worth looking at should you be unfortunate enough to find yourself in such a situation.
Flight TCX2514 was initially scheduled to depart around 9.30am on April 25, but because of the delay it eventually left at 1.20pm the next day. The travellers therefore lost more than a day of their holidays.
Ben and Lucy Bird, from Sharston in Wythenshawe, forked out £1,500 on their dream honeymoon but ended up spending the first night of it at Manchester Airport's Crowne Plaza hotel along with the other passengers.
The couple haven't been on holiday for two years because they were saving up for their wedding day.
People on a return flight from the sun-kissed Red Sea resort also suffered as a result of the plane problem.
Flight TCX2515 was due to land at Manchester at 10.30pm on April 25, with 321 passengers on board, but didn't arrive until 1.10am on April 27.
Thomas Cook has since issued an apology to all those affected by the extended delay.
A spokesman for the airline said it appreciated how frustrating the delay must have been and thanked holidaymakers for their patience while the matter was resolved.
28 February 2020
From tulip-filled trips to rose-tinged rests, these destinations are the perfect way to see in the new season.
[more...]
04 January 2021
Join us on a journey to Ancient Greece to discover more about history's most revered statue.
Head north for a light show like no other. Discover how you can see the Northern Lights for yourself.
Discover more about the magnificent waterfall perched on the border of Zambia and Zimbabwe.
10 December 2020
Don't sleep on the world's most impressive dormant volcano.
A destination that stands head and shoulders above the rest.
19 November 2020
Take a tour of one of South America's most captivating natural landscapes.
Discover the hidden depths of the world's most recognisable desert gorge.
It's the question on everyone's mind right now - unfortunately, there's still no easy answer...
Discover why planes are more hygienic than you might think.
Dive into Queensland's colourful coral.
02 November 2020
With the global travel industry slowly getting back on its feet, it's a great time for holiday bargain hunters. Here are our top tips for 2021.