Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
20 August 2013 09:34
Passengers on board the Virgin Atlantic flight had to spent the night in Gander Airport
Hundreds of passengers suffered prolonged disruption on Saturday as a flight from Heathrow to New York had to make an emergency landing at a small Canadian airport.
More than 250 people, including a number of British holidaymakers, on board the Virgin Atlantic VS25 flight were forced to stop at Gander Airport in Newfoundland overnight as there were no available hotel rooms in the local area.
A technical fault with refuelling is believed to have caused the unscheduled touch down, although the airline is yet to explain exactly what happened as engineers are currently performing tests on the problematic plane.
"Stuck at Gander Airport, Newfoundland.#Virgin 25 #Heathrow - NY put us here; claimed mechanical problems, then said it was low fuel #stranded," wrote passenger Matt Roberts on Twitter.
Sara Davar, who was also on the flight, added: "#Stranded @VirginAtlantic flight VS25 from LDN had to emergency land in Gander, Canada due to technical issues."
Newfoundland has a population of around 10,000 and passengers were told by Virgin officials that there were no rooms available in local hotels.
Adults and children therefore had to sleep in the airport terminal with just blankets for comfort.
Although nothing can be done at the time of such an event, customers can ensure they are covered should anything happen to their luggage during the ordeal by taking out adequate
travel insurance beforehand.
"Virgin Atlantic can confirm that flight VS25 from London Heathrow to New York JFK has diverted to Gander due to a technical fault," said a Virgin spokeswoman on Sunday. "All passengers and crew have remained at Gander overnight on 17th August and a replacement aircraft will take them to their destination today.
"The safety and welfare of passengers and crew is Virgin Atlantic's top priority. The airline would like to thank passengers for their patience and apologise for any inconvenience caused."
22 February 2017
Hundreds of thousands of people with a potentially fatal genetic blood condition have yet to be diagnosed with the condition, a charity is warning.
21 February 2017
New technology to provide detailed scans of patients could improve the recovery of people suffering with liver cancer, scientists have said.
18 February 2017
At least 10 Britons have been injured in a speedboat accident off the icy coast of Norway.
17 February 2017
Comedian David Baddiel is trying to highlight the "epidemic" of dementia as a killer of older people in a new documentary.
16 February 2017
The public has spoken and the world's favourite cruises are being honoured by a top cruise review site.
15 February 2017
The collaborative #SkiSafe campaign has been relaunched in a bid to raise safety awareness among winter sports enthusiasts.
14 February 2017
A new "age defying" hormone could offer a breakthrough in preventing kidney and heart disease in people who suffer from diabetes.
11 February 2017
Patients needing new life-saving medication could have to wait two years after the UK leaves the EU, experts are warning.
10 February 2017
Families looking to take a cheap break in the upcoming half term are often sorely disappointed, however new research suggests Cyprus is the best destination for a well-priced trip.
09 February 2017
Europe remains the world's number one region as a travel destination - but tourism growth is slowing down, a travel industry report has said.
08 February 2017
A terminal cancer patient is determined to fulfil his dream of climbing Mount Everest, despite having just months to live.
07 February 2017
One third of holidaying families will opt for a British break this year, new research suggests.