Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
28 April 2011 12:37
Passengers were left stranded after a security breach at an airport
Sydney Airport has apologised after thousands of passengers were left stranded over a security breach.
A total of 16 passengers passed through a security checkpoint without being screened on Tuesday after a power failure in the T2 terminal caused a malfunction.
Once the malfunction was detected the airport launched a re-screening of the whole terminal - with many passengers brought off planes to go through the checkpoint again.
It has also been announced that budget airline Jetstar plans to seek damages over the incident - which left plenty of
travel insurance customers in a sticky situation.
The security breach led to the cancellation of 29 flights - with Jetstar accounting for 15 of that total.
The airline announced plans to discuss damages with the airport after 2,000 of its passengers were affected.
The airport's apology to affected passengers came in a number of adverts in the city's major newspapers.
The advert, signed by Sydney Airport CEO Richard Balding said: "Sydney Airport wishes to apologise to all passengers who were inconvenienced by Tuesday's screening failure at T2.
"We want to learn all we can to make sure that there is no repeat of the disruption."
Sydney Airport declined to comment until it heard from Jetstar over the matter.
An investigation into the incident is under way
21 March 2017
The effects of being in skyscrapers, at concerts or even walking on wobbly bridges could help scientists understand the experiences of dementia sufferers, researchers are claiming.
18 March 2017
A young actor has released pictures of a lump on her throat that turned out to be thyroid cancer, with hopes the image will raise awareness and alert others who may be suffering from the disease.
17 March 2017
A "promising treatment" for aggressive blood cancer needs more evidence of its effectiveness before NHS doctors will be able to prescribe, a watchdog is warning.
16 March 2017
Millions of Brits are opting for coach holidays over jet-setting and cruises, new research indicates.
15 March 2017
Thousands of flights to and from America's north east have been cancelled in preparation for a "life-threatening" storm poised to hit the country.
14 March 2017
Seniors who experience weight loss should not put it down to the normal ageing process, experts are warning.
11 March 2017
Gatwick Airport is insisting it is still a "credible and deliverable" expansion option, as the airport experienced its busiest ever February.
08 March 2017
Strikes by French air traffic controllers (ATCs) are leading to delays and cancellations across the UK.
10 March 2017
Waiting times for kidney transplant patients have fallen significantly, health officials have said.
09 March 2017
A Dutch snowboarder has been fatally injured in the second avalanche to hit the French Alps in 24 hours.
07 March 2017
The risk of developing a deadly form of breast cancer can be cut by 40% by following a Mediterranean diet, new research has found.
04 March 2017
Researchers have warned that people who eat an excessive number of takeaways and ready meals every week could face an increased risk of developing cancer.