Airport apologises to passengers

28 April 2011 12:37

Passengers were left stranded after a security breach at an airport

Passengers were left stranded after a security breach at an airport

Sydney Airport has apologised after thousands of passengers were left stranded over a security breach.

A total of 16 passengers passed through a security checkpoint without being screened on Tuesday after a power failure in the T2 terminal caused a malfunction.

Once the malfunction was detected the airport launched a re-screening of the whole terminal - with many passengers brought off planes to go through the checkpoint again.

It has also been announced that budget airline Jetstar plans to seek damages over the incident - which left plenty of travel insurance customers in a sticky situation.

The security breach led to the cancellation of 29 flights - with Jetstar accounting for 15 of that total.

The airline announced plans to discuss damages with the airport after 2,000 of its passengers were affected.

The airport's apology to affected passengers came in a number of adverts in the city's major newspapers.

The advert, signed by Sydney Airport CEO Richard Balding said: "Sydney Airport wishes to apologise to all passengers who were inconvenienced by Tuesday's screening failure at T2.

"We want to learn all we can to make sure that there is no repeat of the disruption."

Sydney Airport declined to comment until it heard from Jetstar over the matter.

An investigation into the incident is under way

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