Call for an instant quote 0345 90 80 161
Open Mon to Fri 08:30 - 19:00 | Sat 09:00 - 16:00 (GMT)
Coronavirus FAQs
Questions about Coronavirus? Click here for more information. Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday. We apologise for any inconvenience.
19 July 2012 09:43
A new app has been designed to boost holidaymakers' knowledge of their rights
Travellers will hope they never have to use it but if they do a new app will give them the perfect answer to anyone questioning their rights when they're stranded at an airport.
The European Commission's smartphone app will empower millions of holidaymakers, enabling them to instantly check their rights on air and rail transport and the compensation they may be entitled to for cancelled flights and missing or damaged luggage.
Though certainly no substitute for travel insurance the app can also provide official travel information and advice in the event of an emergency such as the 2010 Icelandic volcanic ash crisis. Next year information on the rights of sea, bus and coach travellers will be added.
European Commission vice president Siim Kallas, said: "How many of us have stood in an airport and felt the frustration of people telling you that you have no rights when you know you have!
"With this application millions of travellers can have easy access to the right information about their passenger rights when they most need it, when unexpected situations arise."
Martin Rothwell, managing partner at Rothwell & Towler, said: "The new app will be a great benefit to many millions of travellers who in recent years have encountered problems with travel arising from volcanic ash and financial failure of airlines or tour operators to strikes by baggage handlers.
"Anything that helps the traveller who is stranded or experiencing problems when holidaying overseas this summer will hopefully take some of the stress out of the situation."
09 March 2020
Move over hot cross buns and chocolate eggs, there's a whole world of Easter treats out there. Here are some alternative Easter foods from around the world.
[more...]
Forget egg hunts and bunnies, Easter's done a little bit differently in these corners of the world. Here five alternative Easter celebrations.
28 February 2020
Keep your carbon footprint in check and travel green with our eco-friendly travel tips.
25 February 2020
For true carefree travel, decide on a destination that's kinder to the planet...
20 February 2020
Travel into the future and not just through time-zones, with destinations shaping urban living.
National Anthem Day falls on the 3rd March, so what better excuse is there to delve into into the world of music and motherland?
Discover five alternative places to get down on one knee this leap year.
Two-wheels are better than none. Check out our favourite cities best explored from a saddle.
04 February 2020
Make your phone the perfect travel companion for the new year...
Bohemian boulevards and ornate opera houses await away from the Six Nations action.
Kite Flying Day falls on 8th February. What better time is there to plan your next trip through the skies?
10 February 2020
With Ferris Wheel Day on 14th February, there's never been a better excuse to enjoy a foreign skyline.