Call for an instant quote 0345 90 80 161
Open Mon to Fri 08:30 - 19:00 | Sat 09:00 - 16:00 (GMT)
Or call 0345 90 80 161
16 May 2014 09:10
An excessively blue sea was one of the unusual complaints made to hotel staff
Moaning about the lack of a sea view in a hotel based in the middle of London was one of the more bizarre complaints uncovered in a poll carried out by a holiday search engine firm.
The staff at a hotel in the prestigious Mayfair area found themselves dealing with the customer's grievance despite the fact that London is one of the busiest cities in the world and is not located on the coast, the survey by Skyscanner showed.
Researchers questioned 400 hotel staff across the globe and found that one particular customer had demanded a refund of his hotel bill because he claimed his dog had not enjoyed its stay.
Another tourist demanded a partial refund from hotel bosses because he had been kept awake during his stay by his girlfriend's snoring, the poll revealed.
In a sign that everything comes down to someone's perceptions of an object, various hotels in the survey had received complaints that the bed sheets were too white, the sea was excessively blue, a serving of ice-cream was too cold and the bath was too large.
A lack of steak dishes being made available on the vegetarian menu, a waiter who was too handsome and a hotel's honeymoon suite not being put at the disposal of the mother of the groom made up the top ten complaints.
A litany of strange complaints was not the only bizarre things hotel staff had to deal with, as customers also made some unusual requests.
One guest asked for 16 pillows to aid their sleep, another asked for their room's toilet to be filled with mineral water while a third tourist enquired if the kitchen staff would be able to prepare crocodile soup.
While the complaints and requests detailed in the poll may be of a light-hearted nature, a comprehensive travel insurance policy gives peace of mind in the event of something serious going wrong while on holiday.
07 June 2019
Get hitched without a hitch! Here are our top tips on how to choose your perfect wedding location abroad, covering everything from food to legalities.
[more...]
03 June 2019
Want to get into surfing but not sure where to go? Here's where you should be heading to get the best beginner waves around the world.
Heading to the showpiece event of women's football in France this summer? Here's everything you need to know about England's venues for France 2019.
Get more out of your smartphone when you go travelling by downloading these travel apps and make your trip easier at the touch of a button.
24 May 2019
Heading to the football in Baku but don't know what else to do? Explore the hip and trendy crossroad of Europe and the Middle East and experience the fast-growing phenomenon, Azerbaijan.
Two of London's top football teams head east in search of silverware on May 29. If you're heading to Baku for the final, here's our guide on what you need to know before you go...
17 May 2019
There's more to Monaco than the Grand Prix. Discover the magic of the Mediterranean principality with our guide to what you must see in Monaco.
15 May 2019
Are you heading to one of Europe's best music festivals this summer? Then make sure you read our top ten tips before you leave...
What makes the Monaco Grand Prix so special? From a royal guestlist to a challenging circuit, we take a look at why the Monte Carlo Formula 1 race is so prestigious...
Get inspired for a summer of music, travel and adventure with our guide to some of the best music festivals around Europe.
07 May 2019
Thinking of visiting Spain? There are some excellent reasons to explore the country this spring and summer, from football finals to eating snails - so don't miss out!
Want to learn a new language without the hassle of going to classes? Check out our guide to the best free apps on the market and get yourself holiday-ready in no time.