Call for an instant quote 0345 90 80 161
Open Mon to Fri 08:30 - 19:00 | Sat 09:00 - 16:00 (GMT)
26 February 2013 09:51
Airport passengers want an end to security queues
Speeding up check-in and security are the two improvements travellers would most like to see at airports, according to a new poll. The latest Association of British Travel Agents (ABTA) study comes as airports are braced to review new investments and proposed changes to their landing charges and fees.
The UK travel trade association for tour operators and travel agents found that queuing is the last thing people want after booking their tickets and travel insurance, sometimes months in advance. As many as 52% of consumers said speeding up check-in would make their journey significantly better and 48% said hurrying up security would do likewise. Lounge comfort, staff friendliness and flight-change communication are other areas where passengers think airports could improve.
A third (34%) of passengers said shop improvements would not impact on their airport experience and 40% said the same about Wi-Fi access. ABTA chief executive Mark Tanzer said check-in and security time improvements would allow passengers to plan trips better, shorten journey experiences and help prevent last-minute rushes through the airport. He added: "This research confirms that for many passengers, the airport experience is the first part of their trip and they don't want to spend it in a queue."
08 August 2019
Looking to travel back in time? Walk in the footsteps of Zeus and Apollo as you explore some of Greece's most iconic historical sites.
[more...]
Want to explore off the beaten track? Discover your new Grecian paradise in one of these secluded island locations...
Find your favourite Greek food with our guide on how to let your taste buds explore the delicious flavours of Greece.
Ever wondered what life was like in Ancient Greece? Explore the city that many call the birthplace of Western civilisation by visiting these fantastic attractions in the legendary city of Athens.
Which Greek Island should I visit? A common question if you want to experience the beauty of Greece's many islands. Find the answer in our quick guide to ten of the best.
02 August 2019
What's the best beach resort in Portugal? Find out with our guide to some of the best seaside getaways Portugal has to offer...
Want to experience the taste of Portugal? Make sure you're hungry when you try some of these excellent foods that showcase the best of Portuguese cuisine.
Ready to explore one of Central Europe's grandest cities? Check out these must-see attractions in Hungary's beguiling capital, Budapest...
The Hungarian Grand Prix is one of the best motorsport experiences around, and here's everything you need to know if you're going this summer.
17 July 2019
Heading to Porto? Get more out of your visit and explore the best things to eat, drink and do in Portugal's second city with these great tips.
Want to experience a different side of Portugal? Check out one of these great destinations that lie a step or two away from the standard tourist trail...
08 July 2019
Want to taste the real France? Experience the best French food and drink at one of these excellent foodie festivals. Perfect for food and wine lovers everywhere!