All Policies Include Enhanced COVID-19 Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
02 January 2019 09:12
Air passengers from Northern Ireland are the most satisfied
The number of travellers satisfied with flying has fallen over the last two years over frustration with how airlines handle complaints, new research reveals.
According to a poll by the Civil Aviation Authority (CAA), 82% of passengers are satisfied with their flying experience, down from 83% in April 2018, and 90% in 2016.
Passengers from London are the least satisfied with flying (76%), while the survey found travellers from Northern Ireland are most satisfied (87%).
Improve procedures
The CAA commissioned the poll of over 3,500 adult air passengers as part of its latest UK aviation consumer study, which highlights the need for airlines to improve complaint-handling procedures.
Some 60% of people who were dissatisfied or neutral about how a complaint was dealt with said this would make them think twice about booking with that airline in the future.
The proportion of recent flyers satisfied with how a complaint was handled was 64% - the same score recorded in the spring survey. In October 2017 the figure was 53%.
CAA policy director Tim Johnson said: "While the numbers show a positive story overall, it is important for the industry to continue to improve in areas where consumers are less content, such as complaint handling.
"This is particularly important given new findings in this survey showing how poor complaint handling can make many consumers think twice about flying with an airline again."
Compare favourably
A spokesman for trade association Airlines UK, which represents UK carriers, said: "In the vast majority of cases passengers have an enjoyable travelling experience.
"More people are choosing to fly than ever before and airlines are committed to consistently improving their offering whilst delivering travel at lower cost.
"Sometimes things do go wrong and it is good to see that these results show further improvements in satisfaction around complaints handing, which compare favourably with other transport modes."
If you're flying off on your holidays in 2019, make sure you have the right cover to meet your needs by checking out our great range of travel insurance options.
15 October 2020
Discover more about Portugal's favourite wine.
[more...]
Discover the history of the French croissant.
Where does champagne come from, and why do we love it so?
Get up to speed with everything you need to know if you're planning a trip to the continent.
We find out the history of Bologna's special sauce, and look at why it's so beloved across the globe.
07 October 2020
Develop your taste for an escape to the Indian Ocean
Learn more about Southern Spain's favourite wine
Is there such a thing as eco-friendly air travel?
Learn more about the world's most luxurious linen.
Because safer flights start before you've left the runway.
24 September 2020
Looking to put some action into your next getaway? Here's our short guide to the best holiday activities in the age of coronavirus.
21 September 2020
Take a trip to the world's top tanneries.