All Policies Include Enhanced COVID-19 Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
02 January 2019 09:12
Air passengers from Northern Ireland are the most satisfied
The number of travellers satisfied with flying has fallen over the last two years over frustration with how airlines handle complaints, new research reveals.
According to a poll by the Civil Aviation Authority (CAA), 82% of passengers are satisfied with their flying experience, down from 83% in April 2018, and 90% in 2016.
Passengers from London are the least satisfied with flying (76%), while the survey found travellers from Northern Ireland are most satisfied (87%).
Improve procedures
The CAA commissioned the poll of over 3,500 adult air passengers as part of its latest UK aviation consumer study, which highlights the need for airlines to improve complaint-handling procedures.
Some 60% of people who were dissatisfied or neutral about how a complaint was dealt with said this would make them think twice about booking with that airline in the future.
The proportion of recent flyers satisfied with how a complaint was handled was 64% - the same score recorded in the spring survey. In October 2017 the figure was 53%.
CAA policy director Tim Johnson said: "While the numbers show a positive story overall, it is important for the industry to continue to improve in areas where consumers are less content, such as complaint handling.
"This is particularly important given new findings in this survey showing how poor complaint handling can make many consumers think twice about flying with an airline again."
Compare favourably
A spokesman for trade association Airlines UK, which represents UK carriers, said: "In the vast majority of cases passengers have an enjoyable travelling experience.
"More people are choosing to fly than ever before and airlines are committed to consistently improving their offering whilst delivering travel at lower cost.
"Sometimes things do go wrong and it is good to see that these results show further improvements in satisfaction around complaints handing, which compare favourably with other transport modes."
If you're flying off on your holidays in 2019, make sure you have the right cover to meet your needs by checking out our great range of travel insurance options.
04 January 2021
Head north for a light show like no other. Discover how you can see the Northern Lights for yourself.
[more...]
Discover more about the magnificent waterfall perched on the border of Zambia and Zimbabwe.
10 December 2020
Don't sleep on the world's most impressive dormant volcano.
A destination that stands head and shoulders above the rest.
19 November 2020
Take a tour of one of South America's most captivating natural landscapes.
Discover the hidden depths of the world's most recognisable desert gorge.
It's the question on everyone's mind right now - unfortunately, there's still no easy answer...
Discover why planes are more hygienic than you might think.
Dive into Queensland's colourful coral.
02 November 2020
With the global travel industry slowly getting back on its feet, it's a great time for holiday bargain hunters. Here are our top tips for 2021.
Is it possible to fly green? Discover five ways to fly more eco-friendly and reduce the impact of your air travel.
From sustainable architecture to reduced energy consumption, here's how airports around the world are helping to reduce their carbon footprints.