Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
03 March 2014 09:14
Finland minds its manners: hotel staff in Finnish destinations such as Turku are the politest in the world, a new report suggests
Holidaymakers are less likely to encounter a Basil Fawlty-style hotel in Finland than anywhere else in Europe, a new study has suggested.
The Scandinavian country heads a league table for polite hotel staff and good service compiled from a survey conducted by the accommodation booking website Hotel.info.
No holidaymaker can insure against impolite service.
But they can insure against most unexpected holiday hiccups, such as emergency medical cover, luggage and money, travel delays, personal liability and legal costs, by booking trusted
The Hotel.info poll found hotel staff in the Nordic countries, Germany and eastern Europe to be the best mannered, with Russia and Denmark among the least welcoming.
Seasoned travellers to Finland already revel in its promise of beautiful lakes, mountains and wild beauty, and winter wonderlands such as Lapland.
But new visitors to one of Europe's most northerly countries should also expect an equally enticing welcome from accommodation personnel, according to the survey.
This is offered across the nation, from the bustling capital of Helsinki to regional hotspots such as Turku and Tampere.
Finland scored the highest rating of 8.38 out of 10 in Hotel.info's table of the leading 20 European countries.
This was based on the approachability and expertise of hotel employees through the opinions of customers who have booked hotels via Hotel.info's website.
Categories included room quality and value for money, besides staff friendliness.
Hoteliers in Denmark and Russia did not fare so well, however.
They scored so badly on the friendliness of hotel staff that they languished outside the top 20.
Germany (8.37 out of 10) and Austria came equal second, with Hungary
Russia (7.66 out of 10) and Denmark (7.7) were among the worst-performing countries.
19 January 2017
Nearly 1,000 people have had their holidays in Gambia cut short amid growing political unrest in the African state.
18 January 2017
Researchers at Cambridge University may have made a breakthrough in the treatment of Parkinson's disease, according to preliminary findings.
17 January 2017
Stansted Airport has made a bid to become Britain's next hub for long-haul travel, as passengers are promised seamless connection facilities and baggage transfer.
13 January 2017
Long-term goals such as travelling more and visiting new places have come above healthy eating and changing jobs in a list of the top New Year's resolutions.
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.
05 January 2017
Holidaymakers have been encouraged to make the most of the fact 2017 boasts a pair of bank holiday weekends just two weeks apart.