Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
11 September 2013 09:37
One couple described their cruise as the 'holiday from hell'
A group of cruise passengers are taking legal action after being struck by a sickness bug on board.
Law firm Irwin Mitchell is investigating the concerns of 50 passengers who sailed on Thomson's Island Escape between March and June this year. Many of them say they were affected by a sickness bug which meant they had to stay in their cabins, while others have complained about food quality and hygiene standards on board.
One couple have told how their trip in May was the "holiday from hell", and as well as falling victim to a sickness bug they were also left terrified when the ship lurched violently to one side at the start of their voyage.
Ralph and Patricia Hewitt, from Leeds, joined the ship in Civitavecchia, near Rome, for a week-long voyage, which they followed with a week's stay at a hotel in Majorca.
But their holiday did not begin well, as upon leaving the port they say the ship listed severely to one side and some passengers were thrown to the floor and injured.
Mrs Hewitt, 72, told the Yorkshire Evening Post: "All we could see was the sea. It was pandemonium and it was so scary. We've done over 15 cruises and we've never known anything like this. It's put me off cruising."
Mr Hewitt, 77, told the paper that when the ship lurched, water from the swimming pool poured out and ran down the ship. "We were going very fast towards the ocean," he said. "It was traumatic."
After surviving that ordeal, the couple - who could have minimised the impact of their disastrous trip by taking out appropriate
cruise travel insurance - said the stomach bug which they had heard was rife on board then struck them once they had checked into their hotel on the Spanish island.
Mr Hewitt added: "Absolutely it was the holiday from hell."
In future, the couple could consider taking out
medical travel insurance to help deal with the problems of falling ill while abroad.
An Island Cruises spokeswoman said: "The ultimate priority for Island Cruises is the health, safety and comfort of all our customers. We operate stringent health and hygiene procedures in line with industry standards. As this case is now subject to legal proceedings it would be inappropriate for us to comment further."
21 October 2016
A union is warning of travel chaos over the Christmas period at four major UK airports, unless a baggage carrier transfers staff to other companies.
20 October 2016
Thousands of passengers faced travel chaos yesterday after rail service through the Channel Tunnel was suspended because of a power failure.
19 October 2016
People planning holidays from Gatwick Airport in the run up to Christmas could face travel chaos as unions threaten to strike over a pension dispute.
18 October 2016
Eurostar has said it will cut 12 services from London St Pancras to Paris and Brussels.
15 October 2016
Tourists in Thailand are being advised to "behave respectfully" and wear "sombre" clothing as the country mourns King Bhumibol Adulyadej.
14 October 2016
Holidaymakers are being warned to buy currency in advance as exchange rates being offered are as little as 0.96 euro to the pound at airports.
13 October 2016
Scientists say there is strong evidence air pollution and vitamin D deficiency can cause dementia.
12 October 2016
More people are going on holiday than at any time in the past five years despite terror attacks and the impact of Brexit, according to a study.
11 October 2016
People from across North Carolina had to be rescued from their homes as the downgraded Hurricane Matthew blew out to sea - leaving a trail of destruction in its wake.
04 October 2016
People travelling abroad is on the rise, according to the World Tourism Organisation (UNWTO)
08 October 2016
A hurricane pelting the coast of Florida and described as a 'monster' by a local official has brought chaos to the state, with flights cancelled, homes evacuated and theme parks shut.
07 October 2016
Low-cost airline easyJet says its profits will nosedive as terrorist attacks and air traffic control strikes are taking their toll on the company.