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15 March 2013 14:19
Delayed air travellers are to get new rights under strict new EU measures
New rules proposed by the European Commission will give air passengers the right to disembark from a plane if it has been stood waiting on the tarmac for five hours.
If the plans are approved by EU transport ministers and MEPs, airlines would also be legally required to provide information on airport delays or cancellations no later than 30 minutes after the plane was due to depart. They would also have to operate a more effective complaints procedure under the proposals, including acknowledging receipt of the complaint within one week and providing a formal reply within two months. The new rules are not likely to become law until 2014.
EU officials say the failure to respond to correspondence from disgruntled passengers is one of the biggest complaints about the existing air traveller rights rules, introduced eight years ago. Airport hassles highlight the importance of taking out
travel insurance, which covers passengers for delays and cancellations. EU Transport Commissioner Siim Kallas said: "It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most - when things go wrong."
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
13 January 2017
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.
05 January 2017
Holidaymakers have been encouraged to make the most of the fact 2017 boasts a pair of bank holiday weekends just two weeks apart.
04 January 2017
Holidaymakers are increasingly turning their attentions to trips which are all-inclusive, new research has suggested.
31 December 2016
Budget airline Norwegian has said it will launch ultra-low cost flights for as little at £56 to New York as it ramps up the pressure on its rivals.
30 December 2016
Some of the most famous artists in history may have left subtle clues to brain disease in their paintings, new research suggests.
29 December 2016
A positive outlook for the UK travel industry is being tempered by uncertainty over the economy, according to a new report.