Call for an instant quote 0345 90 80 161
Open Mon to Fri 08:30 - 19:00 | Sat 09:00 - 16:00 (GMT)
15 March 2013 14:19
Delayed air travellers are to get new rights under strict new EU measures
New rules proposed by the European Commission will give air passengers the right to disembark from a plane if it has been stood waiting on the tarmac for five hours.
If the plans are approved by EU transport ministers and MEPs, airlines would also be legally required to provide information on airport delays or cancellations no later than 30 minutes after the plane was due to depart. They would also have to operate a more effective complaints procedure under the proposals, including acknowledging receipt of the complaint within one week and providing a formal reply within two months. The new rules are not likely to become law until 2014.
EU officials say the failure to respond to correspondence from disgruntled passengers is one of the biggest complaints about the existing air traveller rights rules, introduced eight years ago. Airport hassles highlight the importance of taking out travel insurance, which covers passengers for delays and cancellations. EU Transport Commissioner Siim Kallas said: "It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most - when things go wrong."
08 August 2019
Looking to travel back in time? Walk in the footsteps of Zeus and Apollo as you explore some of Greece's most iconic historical sites.
[more...]
Want to explore off the beaten track? Discover your new Grecian paradise in one of these secluded island locations...
Find your favourite Greek food with our guide on how to let your taste buds explore the delicious flavours of Greece.
Ever wondered what life was like in Ancient Greece? Explore the city that many call the birthplace of Western civilisation by visiting these fantastic attractions in the legendary city of Athens.
Which Greek Island should I visit? A common question if you want to experience the beauty of Greece's many islands. Find the answer in our quick guide to ten of the best.
02 August 2019
What's the best beach resort in Portugal? Find out with our guide to some of the best seaside getaways Portugal has to offer...
Want to experience the taste of Portugal? Make sure you're hungry when you try some of these excellent foods that showcase the best of Portuguese cuisine.
Ready to explore one of Central Europe's grandest cities? Check out these must-see attractions in Hungary's beguiling capital, Budapest...
The Hungarian Grand Prix is one of the best motorsport experiences around, and here's everything you need to know if you're going this summer.
17 July 2019
Heading to Porto? Get more out of your visit and explore the best things to eat, drink and do in Portugal's second city with these great tips.
Want to experience a different side of Portugal? Check out one of these great destinations that lie a step or two away from the standard tourist trail...
08 July 2019
Want to taste the real France? Experience the best French food and drink at one of these excellent foodie festivals. Perfect for food and wine lovers everywhere!