Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
15 March 2013 14:19
Delayed air travellers are to get new rights under strict new EU measures
New rules proposed by the European Commission will give air passengers the right to disembark from a plane if it has been stood waiting on the tarmac for five hours.
If the plans are approved by EU transport ministers and MEPs, airlines would also be legally required to provide information on airport delays or cancellations no later than 30 minutes after the plane was due to depart. They would also have to operate a more effective complaints procedure under the proposals, including acknowledging receipt of the complaint within one week and providing a formal reply within two months. The new rules are not likely to become law until 2014.
EU officials say the failure to respond to correspondence from disgruntled passengers is one of the biggest complaints about the existing air traveller rights rules, introduced eight years ago. Airport hassles highlight the importance of taking out
travel insurance, which covers passengers for delays and cancellations. EU Transport Commissioner Siim Kallas said: "It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most - when things go wrong."
22 March 2017
Mountaineers looking to scale the world's highest peak may need to shell out for a GPS device, according to Nepal's tourism chief.
21 March 2017
The effects of being in skyscrapers, at concerts or even walking on wobbly bridges could help scientists understand the experiences of dementia sufferers, researchers are claiming.
18 March 2017
A young actor has released pictures of a lump on her throat that turned out to be thyroid cancer, with hopes the image will raise awareness and alert others who may be suffering from the disease.
17 March 2017
A "promising treatment" for aggressive blood cancer needs more evidence of its effectiveness before NHS doctors will be able to prescribe, a watchdog is warning.
16 March 2017
Millions of Brits are opting for coach holidays over jet-setting and cruises, new research indicates.
15 March 2017
Thousands of flights to and from America's north east have been cancelled in preparation for a "life-threatening" storm poised to hit the country.
14 March 2017
Seniors who experience weight loss should not put it down to the normal ageing process, experts are warning.
11 March 2017
Gatwick Airport is insisting it is still a "credible and deliverable" expansion option, as the airport experienced its busiest ever February.
08 March 2017
Strikes by French air traffic controllers (ATCs) are leading to delays and cancellations across the UK.
10 March 2017
Waiting times for kidney transplant patients have fallen significantly, health officials have said.
09 March 2017
A Dutch snowboarder has been fatally injured in the second avalanche to hit the French Alps in 24 hours.
07 March 2017
The risk of developing a deadly form of breast cancer can be cut by 40% by following a Mediterranean diet, new research has found.