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15 March 2013 14:19
Delayed air travellers are to get new rights under strict new EU measures
New rules proposed by the European Commission will give air passengers the right to disembark from a plane if it has been stood waiting on the tarmac for five hours.
If the plans are approved by EU transport ministers and MEPs, airlines would also be legally required to provide information on airport delays or cancellations no later than 30 minutes after the plane was due to depart. They would also have to operate a more effective complaints procedure under the proposals, including acknowledging receipt of the complaint within one week and providing a formal reply within two months. The new rules are not likely to become law until 2014.
EU officials say the failure to respond to correspondence from disgruntled passengers is one of the biggest complaints about the existing air traveller rights rules, introduced eight years ago. Airport hassles highlight the importance of taking out travel insurance, which covers passengers for delays and cancellations. EU Transport Commissioner Siim Kallas said: "It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most - when things go wrong."
19 February 2019
Hundreds of passengers have had their travel plans cancelled following the collapse of airline flybmi.
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16 February 2019
Holidaymakers were left fuming after a "lack of clarity" over Brexit led a Romanian airline to cancel flights from Liverpool's John Lennon Airport.
15 February 2019
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14 February 2019
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13 February 2019
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12 February 2019
The Government has been criticised for failing to act on warnings about the link between processed meats and cancer, by the scientist who co-authored the original advice.
09 February 2019
A grandfather who has battled three types of cancer is cycling from Twickenham to Tokyo in time for the Rugby World Cup - all in aid of charity.
08 February 2019
Lovers of traditional fish and chips are embracing a more health-conscious version of their favourite food, a new study suggests.
07 February 2019
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06 February 2019
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05 February 2019
Millennials in the US face an increasing risk of developing an obesity-related cancer, a new study has revealed.
02 February 2019
More than 100 people sought refuge at a pub high on Bodmin Moor overnight after heavy snowfall hit the A30, leading many stranded motorists to abandon their cars.