Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
03 July 2014 08:29
Baggage glitch: some British Airways passengers still haven't been reunited with their bags - five days after a computer glitch occurred
Britain's busiest airport has apologised after a computer glitch left some passengers without their luggage for five days.
The problem at Heathrow Airport's Terminal 5 started on Thursday (June 26), affecting British Airways customers departing the premises over a four-day period.
They had to travel without hold luggage because manual processing resulted in a few bags not meeting flight departure deadlines.
While normal T5 baggage check-ins have restarted, not every passenger has been reunited with their bags.
This is where travel insurance can give you peace of mind for unforeseen circumstances.
A Heathrow Airport spokeswoman said on Tuesday (July 1) that it will be many days before every passenger is reunited with their baggage.
She added that staff have worked 24/7 in partnership with airlines to help passengers get their bags back as soon as possible.
A spokesman from British Airways said the airport is "very sorry" about the longer-than-anticipated disruption passengers have faced.
He continued to say that they "fully understand" the frustration caused by the glitch.
The airport has used a variety of other methods to ensure disruption is kept to a minimum over the four-day period during the computer glitch.
He said that the delays may take many more days because of worldwide travel's nature plus a variety of complicated customs and security rules in various countries.
The spokesman added that T5 routes are going ahead as usual.
He said that passengers should continue checking in their baggage as normal but recommends that they carry any key items via hand baggage.
T5 suffered a bad opening in 2008 with thousands of baggage items going missing, cancellations and lengthy delays.
23 September 2016
Theresa May is being urged to give the go-ahead for flights to resume between the UK and Sharm el-Sheikh by the head of the cross-party parliamentary group on Egypt.
22 September 2016
Budget airline Jet2.com is to open its first base in the south of England at Stansted.
21 September 2016
Smoking rates have dropped to the lowest level on record in England, new figures show, suggesting messages about the health effects of cigarettes are hitting home.
20 September 2016
Concerns have been raised over flight disruptions caused by heavy drinking among passengers.
17 September 2016
British Airways' decision to launch direct flights from London to Tehran earlier this month positions Iran as one of the hottest destinations to visit in 2017, according to experts.
16 September 2016
More than 100 flights have been cancelled as French air traffic controllers go on strike again.
15 September 2016
Two thirds of MPs would support an expansion at Heathrow.
14 September 2016
TripAdvisor is launching a new homepage, making the booking of holiday activities and tours even easier.
13 September 2016
Travellers are to be charged to use fast lanes to get through passport checks in an attempt to cut queues.
09 September 2016
People travelling to regions affected by the Zika virus outbreak should practise safe sex for at least half a year upon their return, health leaders say.
08 September 2016
British Airways is apologising to passengers for delays after an IT glitch hit check-in systems.
07 September 2016
Tiny particles that are breathed in and taken into the brain through air pollution could trigger Alzheimer's disease, research finds.