All Policies Include Enhanced COVID-19 Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
03 July 2014 08:29
Baggage glitch: some British Airways passengers still haven't been reunited with their bags - five days after a computer glitch occurred
Britain's busiest airport has apologised after a computer glitch left some passengers without their luggage for five days.
The problem at Heathrow Airport's Terminal 5 started on Thursday (June 26), affecting British Airways customers departing the premises over a four-day period.
They had to travel without hold luggage because manual processing resulted in a few bags not meeting flight departure deadlines.
While normal T5 baggage check-ins have restarted, not every passenger has been reunited with their bags.
This is where travel insurance can give you peace of mind for unforeseen circumstances.
A Heathrow Airport spokeswoman said on Tuesday (July 1) that it will be many days before every passenger is reunited with their baggage.
She added that staff have worked 24/7 in partnership with airlines to help passengers get their bags back as soon as possible.
A spokesman from British Airways said the airport is "very sorry" about the longer-than-anticipated disruption passengers have faced.
He continued to say that they "fully understand" the frustration caused by the glitch.
The airport has used a variety of other methods to ensure disruption is kept to a minimum over the four-day period during the computer glitch.
He said that the delays may take many more days because of worldwide travel's nature plus a variety of complicated customs and security rules in various countries.
The spokesman added that T5 routes are going ahead as usual.
He said that passengers should continue checking in their baggage as normal but recommends that they carry any key items via hand baggage.
T5 suffered a bad opening in 2008 with thousands of baggage items going missing, cancellations and lengthy delays.
15 October 2020
Discover the history of the French croissant.
[more...]
Where does champagne come from, and why do we love it so?
Get up to speed with everything you need to know if you're planning a trip to the continent.
We find out the history of Bologna's special sauce, and look at why it's so beloved across the globe.
07 October 2020
Develop your taste for an escape to the Indian Ocean
Learn more about Southern Spain's favourite wine
Is there such a thing as eco-friendly air travel?
Learn more about the world's most luxurious linen.
Because safer flights start before you've left the runway.
24 September 2020
Looking to put some action into your next getaway? Here's our short guide to the best holiday activities in the age of coronavirus.
21 September 2020
Take a trip to the world's top tanneries.
Learn more about the Land of the Rising Sun's most famous culinary export.