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04 February 2013 10:34
Ryanair has been ordered to compensate passengers over the 2010 volcano eruption in Iceland
Ryanair has been ordered to compensate passengers over the 2010 volcano eruption in Iceland, which left millions stranded because it was too dangerous for planes to fly through the ash clouds.
The European Court of Justice said airlines were obliged to provide care if flights were cancelled due to "extraordinary circumstances", covering the cost of food, hotel accommodation and transport between the airport and hotel. The ruling comes after Irish customer Denise McDonagh, who was stranded in Faro, Portugal, during the Eyjafjallajokull eruption, claimed costs from the airline. Left waiting for a flight to Dublin for a week because of the ash cloud, she was not provided with any care and demanded compensation of almost 1,130 euro (£970) to cover meals, refreshments, accommodation and transport. Events such as this show the importance of taking out
The court recognised that its ruling could leave the door open for a raft of claims, but said a high level of protection must be given to passengers. Ryanair said it has already paid out 26.1 million euro (£22 million) to stranded passengers but has refused many claims on the grounds that they were too excessive.
17 January 2017
Stansted Airport has made a bid to become Britain's next hub for long-haul travel, as passengers are promised seamless connection facilities and baggage transfer.
13 January 2017
Long-term goals such as travelling more and visiting new places have come above healthy eating and changing jobs in a list of the top New Year's resolutions.
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.
05 January 2017
Holidaymakers have been encouraged to make the most of the fact 2017 boasts a pair of bank holiday weekends just two weeks apart.
04 January 2017
Holidaymakers are increasingly turning their attentions to trips which are all-inclusive, new research has suggested.
31 December 2016
Budget airline Norwegian has said it will launch ultra-low cost flights for as little at £56 to New York as it ramps up the pressure on its rivals.