Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
11 May 2017 08:16
Stansted Airport encountered security scanner issues on Tuesday
Holidaymakers faced long queues and delays at Stansted Airport on Tuesday (May 9), due to a fault with the site's security scanners.
The airport has apologised after some passengers ended up missing their flights.
Problems first effected the site's X-ray machines at around 4.30am and they weren't resolved until 8.15am.
Many people took to social media channels to express their dismay at the situation, posting photos of large crowds.
A Twitter user named Kate-Elizabeth said: "Missed flight so now in another huge queue with loads of others trying to get another one."
And she added that she was "quite honestly doing my best not to cry this morning".
Meagan Tetro, who was also in the terminal building at the time, tweeted: "Hundreds stranded at Stansted Airport due to their system failing. All missed flights and now stuck queuing."
Covering unexpected costs
Travel delays can impact even the most organised of passengers.
But trusted travel insurance can provide financial support to people if they encounter transport issues during their journeys around the world. It can also cover things like medical costs and even lost luggage.
Stansted response
A spokeswoman from Stansted apologised for the inconvenience which passengers faced on Tuesday morning, highlighting that things have now returned to normal.
She said: " Due to a technical issue earlier this morning with a number of X-ray machines in the main security area, throughput capacity was reduced, taking extra time to process passengers. Engineers rectified the issue and additional measures were put in place to minimise the impact to passengers and assist them with their onward journey."
At present, the airport is the fourth busiest in the UK, with 67,000 passengers typically passing through its doors each day.
With Ryanair among the airlines impacted by the disruption, a spokesman from the company said: "While we regret any inconvenience caused by this power failure at London Stansted Airport, Ryanair is not responsible for airport security delays."
09 March 2020
Move over hot cross buns and chocolate eggs, there's a whole world of Easter treats out there. Here are some alternative Easter foods from around the world.
[more...]
Forget egg hunts and bunnies, Easter's done a little bit differently in these corners of the world. Here five alternative Easter celebrations.
28 February 2020
Keep your carbon footprint in check and travel green with our eco-friendly travel tips.
25 February 2020
For true carefree travel, decide on a destination that's kinder to the planet...
20 February 2020
Travel into the future and not just through time-zones, with destinations shaping urban living.
National Anthem Day falls on the 3rd March, so what better excuse is there to delve into into the world of music and motherland?
Discover five alternative places to get down on one knee this leap year.
Two-wheels are better than none. Check out our favourite cities best explored from a saddle.
04 February 2020
Make your phone the perfect travel companion for the new year...
Bohemian boulevards and ornate opera houses await away from the Six Nations action.
Kite Flying Day falls on 8th February. What better time is there to plan your next trip through the skies?
10 February 2020
With Ferris Wheel Day on 14th February, there's never been a better excuse to enjoy a foreign skyline.