Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
22 March 2011 10:52
Tourists have been warned over hidden charges when booking their holidays online
Online booking is growing in popularity for holidaymakers, but some have been hit by "hidden extras" when it comes to paying, a survey has shown.
ConsumerIntelligence.com questioned 2,439 people and found that 56% of those booking holidays in the last 12 months did so through the internet.
But almost two-fifths (38%) of them found that when they called to confirm the booking there were hidden extras on top of the cost they had been quoted.
With travellers having to put money aside for other expenses such as travel insurance or spending money, this research demonstrates how important it is to make sure people know what they are paying in advance.
While 56% booked via the internet, only 20% of people used a travel agent's office for their holiday.
Lastminute.com was the package holiday website that most people (92.5%) had heard of, while the next-most familiar was Thomascook.com followed by Thomson.co.uk.
ConsumerIntelligence.com managing director Ian Hughes said: "The way people book holidays has changed beyond recognition over the past decade or two, and it's important that holiday websites offer the same positive customer experience that they would get face to face.
"Our research shows that the majority of these websites are doing a good job, with great customer approval ratings. However, some sites need to be careful not to annoy their customers by adding hidden costs, as this is a big source of irritation for many customers."
09 March 2020
Move over hot cross buns and chocolate eggs, there's a whole world of Easter treats out there. Here are some alternative Easter foods from around the world.
[more...]
Forget egg hunts and bunnies, Easter's done a little bit differently in these corners of the world. Here five alternative Easter celebrations.
28 February 2020
Keep your carbon footprint in check and travel green with our eco-friendly travel tips.
25 February 2020
For true carefree travel, decide on a destination that's kinder to the planet...
20 February 2020
Travel into the future and not just through time-zones, with destinations shaping urban living.
National Anthem Day falls on the 3rd March, so what better excuse is there to delve into into the world of music and motherland?
Discover five alternative places to get down on one knee this leap year.
Two-wheels are better than none. Check out our favourite cities best explored from a saddle.
04 February 2020
Make your phone the perfect travel companion for the new year...
Bohemian boulevards and ornate opera houses await away from the Six Nations action.
Kite Flying Day falls on 8th February. What better time is there to plan your next trip through the skies?
10 February 2020
With Ferris Wheel Day on 14th February, there's never been a better excuse to enjoy a foreign skyline.