Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
06 January 2014 09:19
Passengers waiting at the North Terminal at Gatwick Airport, as passengers were left "in limbo" at the airport's North Terminal
The chief executive of Gatwick Airport has apologised to passengers whose flights were cancelled on Christmas Eve as it was revealed those affected would be offered £100 worth of vouchers "as a gesture of goodwill".
Localised flooding had caused power outages at the UK's second busiest airport, leading to a number of flight cancellations and long delays for travellers - underlining the imprtoance of
Heavy rain caused local waterways around the airport to flood, in what Gatwick described as "extraordinarily adverse weather across the region".
It said flood waters had "significantly exceeded flood impact projections" causing damage to electrical substations and switch rooms that resulted in partial loss of power to the North Terminal.
An investigation has already been launched into the incident by the Civil Aviation Authority, and airport officials announced on Tuesday they had launched their own inquiry, which is set to be headed by David McMillan, a former director general of air traffic management company Eurocontrol and a non-executive director of Gatwick Airport.
Mr McMillan will present his findings in February.
Some passengers were stranded at the airport for 12 hours only to be sent home after they were told their flight had been cancelled.
Gatwick chief executive Stewart Wingate said: "We appreciate that lots of our passengers were travelling to be with their families over the festive period and we are sorry that flights were cancelled and passengers left disappointed, particularly at this time of the year.
"With this in mind, London Gatwick will be offering £100 of high street vouchers to each passenger whose flight was cancelled on Christmas Eve as a gesture of goodwill in recognition of the exceptionally difficult circumstances."
Passengers who were affected by cancellations are being urged to email email@example.com with confirmation of a booking for a flight due to depart from or arrive at Gatwick Airport on 24 December and with their postal address.
Qualifying passengers will be given a £100 voucher within 28 days of making their application.
29 September 2016
Tour operator Thomas Cook says its earnings are still being impacted by recent terror attacks.
28 September 2016
The English tourism industry is predicted to grow faster than the overall economy every year for the next decade, according to new research.
27 September 2016
Monarch Airlines says its flights are operating as normal amid fears the firm is in financial trouble.
24 September 2016
Slim people who look physically healthy may still be at increased chance of being diagnosed with bowel cancer if they have raised insulin levels, according new research.
23 September 2016
Theresa May is being urged to give the go-ahead for flights to resume between the UK and Sharm el-Sheikh by the head of the cross-party parliamentary group on Egypt.
22 September 2016
Budget airline Jet2.com is to open its first base in the south of England at Stansted.
21 September 2016
Smoking rates have dropped to the lowest level on record in England, new figures show, suggesting messages about the health effects of cigarettes are hitting home.
20 September 2016
Concerns have been raised over flight disruptions caused by heavy drinking among passengers.
17 September 2016
British Airways' decision to launch direct flights from London to Tehran earlier this month positions Iran as one of the hottest destinations to visit in 2017, according to experts.
16 September 2016
More than 100 flights have been cancelled as French air traffic controllers go on strike again.
15 September 2016
Two thirds of MPs would support an expansion at Heathrow.
14 September 2016
TripAdvisor is launching a new homepage, making the booking of holiday activities and tours even easier.