All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Connecting flight warning for air travellers

26 January 2009 11:20

Connecting flight warning for air travellers

Air passengers are being warned not to book their own connecting flights when heading abroad, as they could be left out of pocket.

Millions of people use the internet and telephone to book their flights abroad, along with their travel insurance details, but the warning from the Air Transport Users Council (AUC) has urged passengers not to attempt separate reservations between airlines.

The AUC claims it has received a number of complaints from passengers who had missed flights after creating their own itineraries.

AUC chairman Tina Tietjen told Which?: "Our advice to passengers who do this is simple: don't risk it.

"Missing such a connecting flight usually means having to buy a new ticket, often at a more expensive, last minute fare, and paying for any meals and accommodation."

People are also urged to always make sure they have adequate travel insurance to cover them should anything go wrong, as the AUC claims not all airlines will commit to looking after their customers should they miss a connection.