All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Consumer Direct offers consumer advice

26 January 2009 07:50

Consumer Direct offers consumer advice

Consumer Direct has issued a raft of advice to travellers who are concerned about financial protection following recent unrest in the airline industry.

With the collapse of low-cost carrier XL Airways leaving tens of thousands out of pocket, the government-funded call centre is moving to reassure travellers that they can protect themselves.

Topping Consumer Direct's advice is the oft-repeated recommendation that people travelling on a package holiday book with an operator covered by a bonding scheme such as Atol or Abta.

People booking direct with their airline should be more cautious, but as Michele Shambrook, operations manager for Consumer Direct explained, certain measures can still be taken.

"Generally speaking you will have greater protection if you are booking a package holiday," he said. "But if you are opting to book flights and accommodation separately, ask what is covered and consider appropriate travel insurance or paying by credit card."

When it comes to selecting a travel insurance policy, the consumer group also advised holidaymakers to look out for specific clauses relating to airline and hotel bankruptcies. ADNFCR-1320-ID-18832947-ADNFCR