All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Airlines have 'poor' luggage policies

28 May 2009 07:39

Airlines have 'poor' luggage policies

The performance of airlines in handling luggage has been unacceptable in recent years, according to the Air Transport Users Council, which could encourage consumers to take out travel insurance.

Claiming that this has led to an increase in wariness among passengers over the possibility of losing their bags, the UK's consumer council for travellers called for a greater focus by the industry's leading airlines.

These comments come after the publication of a poll by the Post Office, which disclosed that just over a fifth of holidaymakers in the UK are confident that their luggage will be awaiting them at their chosen destination.

James Fremantle, industry affairs manager at the Air Transport Users Council, suggested that airlines are beginning to improve their luggage processes.

He said: "The reason why the survey would show [a lack of passenger trust], is because airline performance up till last year has not been good enough."

Last month, ABTA - The Travel Association urged holidaymakers to thoroughly check their travel insurance policies before they embark on their trips abroad.