Holidaymakers paying for airline errors
26 January 2009 09:38
As holidaymakers struggle to stump up the funds to take a break as the credit crunch continues to eat away at their finances, those that do find the necessary money for a holiday may be paying for the mistakes made by the airlines.
The Air Transport Users Council (AUC) has said that "glitches" in the computer systems of some airlines are causing booking errors for passengers, errors that travellers are paying for.
And the number of air passenger complaints has more than doubled according to the AUC, with the problem mainly concerning those that booked their flights over the internet.
The AUC highlights one case where a father bought four tickets for a holiday, but was told that would have to pay an extra £340 after it was discovered that his name was printed on all four tickets and they needed changing.
He cancelled the tickets but was never refunded the £452 he has already spent on the flights.
Although it is becoming more difficult for more families to afford a holiday, those who do should be warned not to skimp out of buying travel insurance.
Even those who are going away only for a weekend have been advised to purchase travel insurance by travel insurance firm Norwich Union.