Coronavirus FAQs

Questions about Coronavirus? Click here for more information.
Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday.
Please contact us to amend your dates or cancel your policy.

No-frills airlines slammed for bundling travel insurance

26 January 2009 07:42

No-frills airlines slammed for bundling travel insurance

Writing in the newspaper, journalist Sophie Butler said that while recently booking an easyJet flight from Stansted to Geneva she was surprised to see travel insurance pop up in her basket.

The carrier's website stated that the cover had been added for her "convenience and peace of mind," placing the burden on her to click on 'remove' to scrap the unwanted policy.

What's more, several other low-cost airlines are equally guilty of the practice, with Ryanair and bmibaby also both presuming that customers booking via their websites require travel insurance.

A spokesman for the Financial Services Authority told the Telegraph: "Pre-ticking the insurance box interferes with the customer's ability to make an informed decision and we do not consider that in most cases it will result in the kind of outcomes for consumers we are looking for."

Anyone who has inadvertently bought cover with an airline is reminded that they have a 14-day cooling-off period during which time they can cancel the policy. ADNFCR-1320-ID-18858606-ADNFCR