All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

OFT: Clarity needed from airlines over charges

20 July 2009 12:19

OFT: Clarity needed from airlines over charges

Airlines need to ensure that charges imposed on customers booking travel on their debit cards are made clear, it has been urged.

The Office of Fair Trading (OFT) has said that it must be made clear which fees passengers will be subject to when booking flights on their debit card.

A spokesperson from the OFT said that while it is up to specific airlines to decide how they set charges, the group could get involved should it appear that passengers are being misled.

Figures from Which? show that the cost of booking a flight with a credit or debit card has risen by more than 600 per cent in 18 months with some airlines.

Operators such as Ryanair and Thomas Cook have upped the booking fees on certain cards, it is revealed.

Having to pay unexpected fees could see some holidaymakers cut into other parts of their getaway budget - such as money set aside for travel insurance cover - but this may prove to be an unwise decision.