All Policies Include Enhanced COVID-19 Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
18 August 2017 09:41
Too many older people are "suffering in silence" when things go wrong with their NHS care, the Parliamentary and Health Service Ombudsman has said.
Relatives of older people receiving NHS care have raised concerns over some of the treatment.
More than one in three people said they were concerned about the care or treatment of their older relative in hospital.
Some 600 people with elderly relatives who had stayed in hospital overnight in the past year were polled by the website Gransnet and the Parliamentary and Health Service Ombudsman (PHSO).
Compelled to complain
The case of an older male patient having to dial 999 after a fall in his hospital room was among the concerns.
The relative explained: "After a fall my husband had to call 998 (999) for help. In his hospital room! No-one came. Lay on the floor for 75 minutes in agony before a doctor could be found."
More than half of those with concerns said they felt compelled to complain, but 50% of these pound found the complaints procedure "difficult".
A Gransnet spokesperson said even though services are "stretched" patients "deserve better than this".
Anyone taking a holiday with family can arrange specialist seniors travel insurance for older relatives.
What the PHSO and Gransnet say
PHSO Rob Behrens said: "The NHS is a lifeline for many vulnerable older people but, when things go wrong, too many are suffering in silence.
"I want people to be confident to complain, know their rights, and speak up when things go wrong so that the NHS can learn from mistakes and improve services for others."
Lara Crisp, editor of Gransnet, said: "Patients deserve better than this. While we appreciate that services are stretched, communication with patients and their families must be improved. They should feel that their concerns are taken seriously and addressed properly.
"It's simply not acceptable that over half of people with a concern feel they can't complain or that it won't make any difference if they do."
04 January 2021
Head north for a light show like no other. Discover how you can see the Northern Lights for yourself.
[more...]
Discover more about the magnificent waterfall perched on the border of Zambia and Zimbabwe.
10 December 2020
Don't sleep on the world's most impressive dormant volcano.
A destination that stands head and shoulders above the rest.
19 November 2020
Take a tour of one of South America's most captivating natural landscapes.
Discover the hidden depths of the world's most recognisable desert gorge.
It's the question on everyone's mind right now - unfortunately, there's still no easy answer...
Discover why planes are more hygienic than you might think.
Dive into Queensland's colourful coral.
02 November 2020
With the global travel industry slowly getting back on its feet, it's a great time for holiday bargain hunters. Here are our top tips for 2021.
Is it possible to fly green? Discover five ways to fly more eco-friendly and reduce the impact of your air travel.
From sustainable architecture to reduced energy consumption, here's how airports around the world are helping to reduce their carbon footprints.