Coronavirus FAQs

Questions about Coronavirus? Click here for more information.
Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday. We apologise for any inconvenience.

Get in touch (and stay in touch)

To talk to us about low cost travel cover, get instant cover or find out more about why we are the worldwide travel insurance specialists, you can call us direct on the number below. However, if after getting your travel insurance quote you want to get in touch by email or by post, we'd love to hear from you too.

And don't forget that we offer all types of holiday and travel insurance. This includes specialist medical cover for pre-existing conditions, great deals on family travel insurance cover, cheap annual multi trip insurance policies and winter sports including off-piste skiing.

We also cover over 75 other hazardous sports and activities, offer gap year and backpacker travel insurance cover and provide safe, secure and instant email confirmation when you buy our travel insurance online.

World First Travel Insurance

Tourism House
Woodwater Park
Pynes Hill


0345 90 80 161

Opening hours

We are open Monday to Friday 08:30 to 19:00
Saturdays 09:00 to 16:00

General enquiries

Partnerships, strategic alliances and affiliate enquires

Find out about our affiliate program, or get in touch:

Request Policy Document

If you would like to receive a copy of your policy documentation, including any medical declaration(s), please use this form


Claims information and contact details can be found on our claims information page

Our resident travel insurance guru

Our Managing Director, Martin Rothwell, personally deals with all complaints and oversees our daily operations. He's been in the industry for a long time and is especially knowledgeable about medical travel insurance and high risk or impaired lives cover. He loves to hear what our clients think and personally responds to all comments, questions or concerns. If you have any problems with your World First insurance that cannot be fairly resolved to your satisfaction after speaking to our Customer Services Team on 0345 90 80 161, or want to speak to the boss then please email

Just a minute...!
Your question may already have been answered in our FAQs

Is there an age limit on your cover?
Our single trip policies are available to travellers aged up to 100. Travellers up to age 79 can take advantage of annual multi-trip cover.

Can I declare my medical condition(s) online?
Yes. We operate a discreet online screening service so you can get the cover you need quickly and easily.

I need cover today because I'm going on holiday tomorrow. Can you help?
Yes. As long as your holiday hasn't already started and there are no special circumstances we can insure you instantly. Get a quote.

Where can I see the Policy Wording?
Our Policy Wording is available here.

I'm pregnant. Can I still get travel insurance?
Of course. We do not have any pregnancy related exclusions as long as you have not had any complications in previous pregnancies.

Do you offer a discount for group bookings?
If a group of you are going on holiday and want to insure together then we may be able to give you an even better deal. Call us on 0345 90 80 161 or get a quote online.

Not what you're looking for?
Our FAQ pages contain more information on a range of relevant subjects.