Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Contact us

Don't hesitate to contact us if you have a question that we haven't answered in our FAQs.

Request Policy Document

If you would like to receive a copy of your policy documentation, including any medical declaration(s), please use this form

Request Policy Date Changes

If you wish to begin the process of changing the destination and or dates of your insurance policy, please complete this short online form.

Request Policy Refund

If you wish to begin the process of cancelling your policy, please complete this short online form

Claims

Claims information and contact details can be found on our claims information page

General enquiries

info@world-first.co.uk

Partnerships, strategic alliances and affiliate enquires

Find out about our affiliate program, or get in touch:
partners@world-first.co.uk

World First Travel Insurance

Tourism House
Woodwater Park
Pynes Hill
Exeter
Devon
EX2 5WS

Telephone

0345 90 80 161

Opening hours

We are open Monday to Friday 09:00 to 17:30

Just a minute...!
Your question may already have been answered in our FAQs

Is there an age limit on your cover?
Our single trip policies are available to travellers aged up to 100. Travellers up to age 79 can take advantage of annual multi-trip cover.

Can I declare my medical condition(s) online?
Yes. We operate a discreet online screening service so you can get the cover you need quickly and easily.

I need cover today because I'm going on holiday tomorrow. Can you help?
Yes. As long as your holiday hasn't already started and there are no special circumstances we can insure you instantly. Get a quote.

Where can I see the Policy Wording?
Our Policy Wording is available here.

I'm pregnant. Can I still get travel insurance?
Of course. We do not have any pregnancy related exclusions as long as you have not had any complications in previous pregnancies.

Do you offer a discount for group bookings?
If a group of you are going on holiday and want to insure together then we may be able to give you an even better deal. Call us on 0345 90 80 161 or get a quote online.

Not what you're looking for?
Our FAQ pages contain more information on a range of relevant subjects.