How do I contact you?
You can contact us by phone, live chat and email. Our customer service team is available Monday to Friday from 09:00 until 17:00. All the details you need are on our Contact Us page.
Can I get a quote online?
Yes - it's a simple step-by-step process that takes just a few minutes. Get started here.
What is an excess?
The excess is the amount you will contribute to receive your insurance pay out in the event of a successful claim. Charging an excess allows us to keep our premiums low for all customers. Under most sections of our policy, the excess is just £50 per insured person. An additional medical excess may be payable when declaring certain pre-existing health conditions.
How do I make a claim?
All the information you need for making a successful claim is on this page.
What choices do I have when selecting a policy?
Our policies are built around flexibility. You can choose between single trip, annual multi trip or backpacker/longstay policies. Each type of policy has different tiers of cover - allowing you to choose the level of protection that's best for your budget and your plans. We also offer thoughtful extras such as gadget cover, cruise cover and winter sports cover. Explore your options here.
Do you cover business travellers?
Business, leisure or pleasure. Whatever your reason for travel, it doesn't make a difference to the cover we offer.
Are my gadgets and mobile phone covered?
You can add gadget cover to your policy during the quote process. Or call us on 0345 90 80 161.
How do I get a copy of my travel insurance documents?
Your policy documents will be emailed to you once you have completed your purchase. If you don't receive them, your documents may have ended up in your spam folder. If you need your documents to be resent, get in touch with our customer service team.
Can I make changes to my policy?
Sometimes change is inevitable. We will happily look to make any necessary adjustments to your policy - whether it be the destination, dates of travel or cover limits. Please get in touch with our customer service team here.
Can I get cover if I am already abroad?
We can only provide cover if you have not yet departed the UK. However we work with a number of specialist partners who should be able to help you. Find out more.
Can I get cover for a one-way trip?
We can only cover trips that depart from and return to the UK. However if you haven't yet arranged your return to the UK, we may be able to connect you with an insurer who can cover you. Find out more.
Am I covered for sports and activities?
Yes! Our policies include complimentary cover for more than 150 sports and activities as standard. Find out what activities you are covered for here.
Do you cover winter sports?
Absolutely! Our winter sports extension is available for trips of up to 31 days in duration and covers skiing, snowboarding and more - with thoughtful benefits such as cover for your equipment, off-piste runs and piste closure. Just add our winter sports extension when getting your quote.
Am I covered to go on a cruise?
To be covered for a cruise holiday you must add the cruise extension to your policy when arranging your quote. Alternatively you can add cruise cover to an existing policy by calling our customer service team on 0345 90 80 161.
We define a cruise as a trip involving a sea voyage of more than 3 days in total duration, where transportation and accommodation is primarily on an ocean-going passenger ship.
What is the maximum sum covered for cancellation expenses?
Our Premier travel insurance policy offers up to £5,000 cancellation cover per insured person.
Do you offer all policy types to all destinations?
Yes, with World First you can go anywhere, anytime - as long as the Foreign, Commonwealth & Development Office (FCDO) isn't advising against travel to your destination. You can find the FCDO's latest advice for 226 countries and territories here.
Do you cover non-UK residents?
Unfortunately we are unable to provide cover for non-UK residents. However we work with specialist partners who may be able to help you. You can find out more on here.