Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
17 March 2011 15:33
Dr Shah, World First Travel Insurance customer
Dr Shah, a medical dean, and his wife had been with their travel insurer for a number of years but following his major operation for bowel cancer, just before Christmas in 2009, they refused to renew his policy.
They had all but given up hope of getting insurance when his wife found World First Travel Insurance on the internet. They simply keyed in their information and were quoted £135. The only other quote they had been able to get was for £800. With their insurance sorted they went ahead and booked a two week trip to the USA.
Dr Shah's consultant confirmed he was fit to travel so he and his wife set off to the States for a trip they make annually in September. Unfortunately it was in the midst of airline strikes and their baggage got delayed. When their luggage caught up with them Dr Shah, 63, when lifting a particularly heavy case felt a twinge in his neck and thought he had strained a ligament.
Mrs Shah expressed some concern that her husband looked unwell and seemed to be ageing day by day before her very eyes. Dr Shah said he felt well enough in himself and was unconcerned. However, a little while later, he had problems co-ordinating his right foot. He suspected a stroke (as his father had suffered with one) and said he would see how things went but meanwhile he would not drive. Two hours later he was unable to walk in a straight line. His wife insisted he saw a doctor straight away.
His wife's insistence most certainly saved his life. Dr Shah was found to be suffering from a brain haemorrhage, with bleeding on both sides of his brain which had caused it to move within his skull. Dr Shah required surgery immediately, which was approved without delay as Mrs Shah provided the hospital administrators with full details of their travel insurance policy.
Mrs Shah contacted World First Travel Insurance as soon as she could because of time zone differences. Dr Shah says, "The care and attention of World First's responded with was absolutely marvellous. It lifted so much of the stress and concern of the situation from my wife's shoulders. On World First's instruction their emergency rescue/medical partner Mayday Assistance sent specialist intensive care nurse, Mr Gary Wilson, to ensure I had all I needed in terms of my treatment and recovery. Gary stayed with us until we were safely home. When I was well enough my wife and I were flown home in business class with Gary alongside.
Dr Shah adds, "I cannot speak highly enough of World First Travel Insurance and Mayday Assistance. I implore everyone I come across, both personally and professionally, needing travel insurance to use World First. People are astounded when I tell them what they did for me in my own life or death situation. I am so indebted to them."
After this very traumatic experience World First is delighted that Dr Shah has returned to good health. He and Mrs Shah recently returned from a month in Australia, visiting their son, a pharmacist in Queensland. Dr Shah says, “My wife insisted we took a holiday to visit our new grandchild, born in February, as my health ruined our last break. We had an absolutely wonderful time, always with the peace of mind that we were covered by World First Travel Insurance."
21 October 2016
A union is warning of travel chaos over the Christmas period at four major UK airports, unless a baggage carrier transfers staff to other companies.
20 October 2016
Thousands of passengers faced travel chaos yesterday after rail service through the Channel Tunnel was suspended because of a power failure.
19 October 2016
People planning holidays from Gatwick Airport in the run up to Christmas could face travel chaos as unions threaten to strike over a pension dispute.
18 October 2016
Eurostar has said it will cut 12 services from London St Pancras to Paris and Brussels.
15 October 2016
Tourists in Thailand are being advised to "behave respectfully" and wear "sombre" clothing as the country mourns King Bhumibol Adulyadej.
14 October 2016
Holidaymakers are being warned to buy currency in advance as exchange rates being offered are as little as 0.96 euro to the pound at airports.
13 October 2016
Scientists say there is strong evidence air pollution and vitamin D deficiency can cause dementia.
12 October 2016
More people are going on holiday than at any time in the past five years despite terror attacks and the impact of Brexit, according to a study.
11 October 2016
People from across North Carolina had to be rescued from their homes as the downgraded Hurricane Matthew blew out to sea - leaving a trail of destruction in its wake.
04 October 2016
People travelling abroad is on the rise, according to the World Tourism Organisation (UNWTO)
08 October 2016
A hurricane pelting the coast of Florida and described as a 'monster' by a local official has brought chaos to the state, with flights cancelled, homes evacuated and theme parks shut.
07 October 2016
Low-cost airline easyJet says its profits will nosedive as terrorist attacks and air traffic control strikes are taking their toll on the company.