Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
15 May 2012 12:37
It wasn't just about what we were asked but the way in which we were asked questions too. The assistant we spoke to was very professional, understanding and caring
That's the verdict from the Watt family, who recently bought travel insurance from World First for a family holiday to Menorca.
Mr and Mrs Watt had experienced a great difficulty in finding travel insurance for their daughter who has a rare form of cancer called rhabdomyosarcoma, asthma and cataract. She is also more susceptible to chest infections and the discomfort of dry eyes, related to her conditions.
The Watts were very disheartened as many insurers refused to cover them and those that would were quoting £500+. They continued their search on the internet and came across World First, and used the instant quote facility on our website. It all looked pretty positive so they decided to follow up their initial inquiry with a call to our customer services team as they would feel happier discussing their situation.
Mrs Watt says, "There seem to be lots of insurance on offer for people undergoing treatment. But we appeared to be in a 'no mans land' as our daughter has received treatment but not yet been given the all clear. Other insurers just couldn't deal with this but World First's approach to medical screening was refreshingly different. We were asked specifically about each of our daughter's conditions and the treatment she was receiving and timescales to get a more detailed and sensible assessment of our needs rather than lumping them altogether.
Mrs Watt adds, "It wasn't just about what we were asked but the way in which we were asked questions too. The assistant we spoke to was very professional, understanding and caring. We are absolutely delighted with the outcome. The paperwork arrived in correct order within a couple of days so we are all set for a holiday which feels a very long time coming."
With a single trip policy from World First for the family of four, covering pre-existing medical conditions for both Mrs Watt and her daughter, for just £97 we hope they have a really fantastic trip.
Find out more about World First's market leading pre-existing medical travel insurance cover.
14 August 2018
Passengers arriving at Heathrow Airport last month faced queues of over two and a half hours at passport control, new figures have revealed.
[more...]
11 August 2018
Hundreds of Ryanair flights will not take off as planned on Friday due to pilot strikes in five countries.
10 August 2018
Fad diets that cut out carbs while increasing fat consumption could lead to an increased risk of diabetes, according to new research.
09 August 2018
HIV testing has become even more accessible after a self-testing kit was made available from a High Street retailer.
08 August 2018
Women patients are more likely to survive a heart attack if they are treated by a female doctor, a new US study has revealed.
07 August 2018
The head of British Airways has branded two-hour queues facing travellers at Heathrow's passport control as a "border farce."
04 August 2018
Simple factors such as gender and body mass can help doctors to personalise care for patients with type 2 diabetes and avoid harmful side effects, according to a study.
03 August 2018
Gatwick Express must no longer claim it runs "non-stop to Victoria station in half an hour" and "in just 30 minutes" unless it can achieve the time in most cases, a watchdog has ruled.
02 August 2018
A charity is calling for greater access to respite support after it emerged that 72% of Britain's 700,000 young carers feel lonely and isolated during the summer holidays.
01 August 2018
A plan to build new rail links with Heathrow Airport and connect Windsor's two train stations have been submitted to the Government.
31 July 2018
The head of International Airlines Group (IAG), the company that owns British Airways, is 'optimistic' about a legal challenge to end crippling strikes.
27 July 2018
UK holidaymakers heading on staycations this summer could be losing out on millions of pounds worth of savings by booking train tickets at the last minute, a study has revealed.