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Passport and money

Help is always there when you need it

Nobody likes to think of the unexpected happening to them. But if something goes wrong while you're abroad, your dream holiday destination can quickly become a very lonely place that feels a million miles from home. The important thing to remember is that you are never alone. The Foreign, Commonwealth & Development Office has hundreds of embassies, high commissions and consulates across the world where you can seek assistance. And all World First customers have access to a 24/7 emergency helpline.

Who can the FCDO help?

The FCDO can provide support to people outside the UK who are:

  • British nationals
  • Dual British nationals (in certain circumstances)
  • European Commonwealth nationals whose country does not have a local mission, where the FCDO has agreed to help their nationals

How can the FCDO help?

British embassy sign

Be sure to save the details of your nearest British embassy in your phone - or write them down - before you leave. If you are travelling in uncertain local conditions or visiting remote areas, register with your nearest British embassy.

The FCDO can:

  • Issue replacement passports if yours is lost or stolen
  • Provide information about transferring funds
  • Give appropriate help if you have been the victim of rape, assault or other crime, or if you are in hospital
  • Help people with mental illness
  • Give details of reliable local lawyers, doctors, interpreters and funeral directors
  • Contact you within 24 hours of being told that you have been detained
  • Make special arrangements for your safety in cases of terrorism, civil disturbance or natural disasters

The FCDO cannot...

  • Get you out of prison, prevent local authorities from deporting you or interfere in criminal or civil court proceedings
  • Help you enter a country if you do not have the required documents
  • Give you legal advice, investigate crimes or carry out searches for missing people
  • Get you better treatment in hospital or prison than is given to local people
  • Pay any bills on your behalf or give you money
  • Make travel arrangements for you, or find you work or accommodation

Assistance from World First

For 24/7 emergency assistance please call:
+44 (0) 203 829 6745

For non-urgent queries please call:
+44 (0) 203 829 6761

For claims please call:
+ 44 (0) 203 829 6761

Click here if you are a non UK resident or have already travelled.
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