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27 January 2012 11:38
The contract renewal follows a year of record growth for the independent specialists, which operate insurance brands World First Travel Insurance, Guest First, Hotelsure and Cancelsure
Independent insurance specialist, Rothwell & Towler, has renewed its contract with PTI Insurance Company Limited for a fourth year.
The contract renewal follows a year of record growth for the independent specialists, which operate insurance brands World First Travel Insurance, Guest First, Hotelsure and Cancelsure.
PTI, part of the Collinson insurance Group, was formed in 1989 and provides a wide range of insurance services. PTI has considerable experience in establishing and running successful insurance programmes for niche groups and markets. Their reputation has been established with the International Airline Passengers Association, Columbus Direct, Club Direct, Trinity and Mediquote, as well as a select number of UK, European and International agents and brokers.
The contract renewal with PTI as the underwriters for all Rothwell & Towler brands means that the company can continue to grow and develop new specialist travel insurance products for its increasing customer base.
Rothwell & Towler was set up in 1973 as a high street insurance broker and now specialises in the provision of UK holiday, worldwide travel insurance and course cancellation insurance cover. Under its flagship brand, World First Travel Insurance, the company has become a market leader in the provision of medical travel insurance and uses Mediquote Expert software provided by the Collinson Group. The software is fully integrated into the company's Exeter contact centre systems and the World First Travel Insurance website.
In August 2011 Rothwell & Towler relocated to new offices which provides space for up to 32 contact centre advisors to work alongside management and a team of handpicked digital marketing and social media specialists. The company currently has 12 call centre advisors but has ambitious plans to extend its opening hours to seven days a week from the New Year whilst launching online 'live help' functionality and a mobile enabled website.
The company has seen website sales of travel insurance policies more than double in the past year and managing partner, Martin Rothwell anticipates the growth will continue, he said, "Our association with PTI over the past three years has enabled us to compete with much larger competitors. Our business has grown tenfold over the past few years and our close working partnership with PTI has enabled us to take our business to the next level thanks to the professionalism of their underwriting team and the products we are able to offer.
"As an independent, family run business we have more than 30 years' experience in the industry and we feel that working with PTI provides us with opportunities to grow the business further. We are already looking at a range of new travel insurance products that we hope to launch in 2012 and I am confident, that with PTI as our underwriters, our business will continue to go from strength to strength."
Michael Clayden, Managing Director of PTI said, "Rothwell & Towler has a clear vision for 2012. The company's strategy includes launching a new range of products aimed at both, UK and European residents. Part of the company's success has undoubtedly been due to providing outstanding levels of service to its clients. We are therefore pleased that their planned 2012 expansion includes a comprehensive programme of continuous training for its staff to ensure that levels of service are maintained throughout the company's roadmap. PTI are proud to be associated with Rothwell & Towler and pleased to be part of its continuing success."
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