All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Questions about backpacker travel insurance

Is there an age limit on backpacker and longstay policies?

We can offer these policies to travel-lovers aged up to (and including) 55. Find out more about our backpacker and longstay policies.

What is the maximum trip length with this policy?

Our backpacker and longstay policies give you the freedom to travel for up to 558 days. That's a lot of exploring. Find out more about our backpacker and longstay policies.

Do I need to have a return ticket to the UK?

Not necessarily! But if you don't have a return ticket booked, we will ask for one of the following to prove that you intend to return to the UK.

  • Confirmation of a college/university placement
  • Contract of employment in the UK with a commencement date
  • Rental agreement for a UK property
  • Consultant appointments in the UK
  • Court summons/appearances
  • Mortgage agreement for a UK property
  • Current home/contents insurance policy (in your name)
  • Proof of future travel bookings (such as flight bookings leaving from and returning to the UK)

If I pay for a backpacker or longstay policy today, when will I be covered from?

You will be covered for cancellation from the moment you pay your premium.

Is my mobile phone covered?

Not automatically. But we do offer a gadget extension, which is easy to add to your policy and should give you all the cover you need. Please call our customer service team on 0345 90 80 161 to discuss your options.

Are my gadgets covered?

These days it's common to take gadgets such as tablets, mobiles and digital cameras on holiday. Our policies don't automatically cover them. But we do offer a gadget extension that's easy to add to your policy and should give you all the cover you need. Call our customer service team on 0345 90 80 161 to find out more.

Does my policy cover sports and activities?

Yes, we're big believers in getting active on holiday. That's why our policies include complimentary cover for more than 75 sports and activities – including bungee jumping, jet skiing and tennis. No charge. We can also cover hundreds more activities for an additional fee – such as skydiving, sand boarding and rock climbing. Find out more here.

Can I get cover for a one-way trip?

We can only provide cover for trips that depart from, and return to, the UK. However we work with specialist travel insurance partners who should be able to cover your one-way trip. Our partners page will point you in the right direction.

Still have questions?

Get in touch and we'll get right back to you!

and speak to one of our UK-based expert advisors

Click here if you are a non UK resident or have already travelled.
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