Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Family travel insurance questions

What choices do I have when selecting a policy?

We have six basic policies – ranging from Economy to Exclusive. They are designed to give you the freedom to choose the level of cover that's right for you, your budget and your travel plans. Once you have selected your cover levels you can further personalise your policy with our range of optional extras – such as cruise cover, gadget cover and an excess waiver. Your policy, your way. Our three most popular policies are available online and you can start a new quote here. For more options call us on 0345 90 80 161 to discuss our full range of cover.

What do you define as a "Family" policy?

A family policy is two adults accompanied by their children. However we also have policies for single parent families, couples and individuals. In fact we are able to offer policies to almost any type of group.

Do your policies allow children to travel alone?

No. We cannot provide a policy for anyone aged under 18 to travel separately from the named adult(s) on a policy.

Can named travellers on a family annual policy travel separately?

They can, absolutely. As long as they are aged 18 or over, any traveller named on the annual policy will be covered for a whole year of travel – whether they are travelling alone, with other people named on the policy or with a separate group.

What happens if me and my family need emergency medical assistance abroad?

Once you have contacted the local emergency services, please contact Emergency Assistance Facilities as soon as you can. They operate our medical assistance service and are available 24/7 to provide you with information and support. They will even liaise with foreign medical facilities on your behalf if required. You can find more information on this page.

Can I get cover for a friend or family member's pre-existing medical condition?

Unfortunately we are unable to cover you for the cancellation or curtailment of your holiday due to the ill-health of friends or family who are not travelling with you and who are not insured with us if their ill health is due to an existing diagnosed medical condition or a condition for which medication, advice or treatment has been received.

Still have questions?

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