Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Questions about travel insurance for non-UK residents

Do you provide cover for non-UK residents?

Not directly. But we work with a handful of specialist travel insurers who should be able to help you. Take a look at this page or call Voyager on 01483 806 680. Our definition of a UK resident is someone who has had their main home in the United Kingdom, the Channel Islands or BFPO for the last twelve months and has not spent more than six months abroad in the year before attempting to buy a policy.

Residents of the EU
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Residents outside the EU
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Can I get cover if my holiday has already started?

We can only offer you a policy if you are still in the UK. If you have already travelled abroad, one of our specialist partners should be able to help you. More information here.

Can I get cover for a one-way trip?

We can only provide cover for trips that depart from, and return to, the UK. However one of our specialist partners should be able to offer you cover for a one-way trip. Take a look at our partners page for more information.

Still have questions?

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