All Policies Include Enhanced COVID-19 Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Over 65s travel insurance questions

What's the age limit for annual cover?

At World First we can offer annual policies for travel-lovers aged up to (and including) 79 years old. Find out more about our annual policies.

What is the age limit for single trip policies?

For single trip policies we can cover travellers aged up to (and including) 100 years old. Find out more about our single trip policies.

How do I make a claim?

We aim to provide timely assistance whenever you need it. That includes making a claim. Everything you need to know about making a successful claim is explained on this page. Please note that all claims are handled by Travel Claims Facilities who work on behalf of the insurer URV.

What destination should I choose during the quote process?

You can choose from six different location categories. Here's a quick breakdown of the countries included within each location category.

EUROPE EXCLUDING SPAIN:
Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan Azores, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Corfu, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Eire (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Holland (Netherlands), Hungary, Iceland, Isle of Man, Italy, Jersey, KOS (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Poland, Portugal, Rhodes, Romania, Russia, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

EUROPE INCLUDING SPAIN:
All countries included in Europe excl Spain, but including Spain, Balearics, Madeira and the Canary Islands.

UNITED KINGDOM:
England, Scotland, Wales, Isle of Man and Northern Ireland.

WORLDWIDE EXCLUDING USA, CARIBBEAN, CANADA £ MEXICO:
Israel, Turkey, Tunisia, Egypt, Morocco and anywhere else excluding the United States of America, Canada the Caribbean and Mexico.

WORLDWIDE INCLUDING USA, CARIBBEAN, CANADA £ MEXICO:
Anywhere in the world.

AUSTRALASIA:
Australia, including Territory of Cocos (Keeling Islands, The Territory of Christmas Island, Norfolk Island and Lord How Island, and New Zealand, including the Cook Islands, Niue and Tokelau.

Am I covered to go on a cruise?

Heading for one (or more) of the seven seas? Just add the cruise extension to your policy, which will be offered to you during the quote process. There's a breakdown of what our cruise cover includes here. Already purchased a policy? You can add the cruise extension to your cover by calling our customer service team on 0345 90 80 161.

How do I get a copy of my policy documents?

You should receive your insurance documents by email within a few minutes of purchasing your policy. If that's not the case please get in touch via our Contact Us page and ask for your documents to be resent. Read our tips on how to use your policy documents.

I'm going on a golfing holiday. Is my equipment covered?

It sure can be with our golf extension. It provides cover for your green fees as well as your golf equipment – whether it's your own or hired – for just a small addition to your premium. Our golf extension is available with both single-trip and annual policies. Find out more here or contact our customer service team.

Still have questions?

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