If you need to make a claim

If you are abroad and need medical assistance, please call our 24-hour medical emergency service on:
+44 (0) 203 829 6668

For legal advice please call Slater & Gordon LLP on:
+44 (0) 161 228 3851

For gadget claims please contact the claims administrators via:
Online claims portal: bastion.directgroup.co.uk
Tel: 0345 0744813
Email: gadgetclaims@directgroup.co.uk

For all other claims, please obtain a form from Travel Claims Facilities via:
www.policyholderclaims.co.uk or call +44 (0) 203 829 6691 and ask for a claim form (open Monday to Friday 08:00 - 20:00 and Saturdays 09:00 to 13:00 GMT).

Help with your claim. Our tips for making a successful claim:

  • Check the relevant section of your policy documents to make sure you are covered.
  • Check what documentation you will need to make a claim.
  • Submit your claim within 3 months of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Service.
  • Keep any damaged items that are the subject of a claim. They may be required for salvage or assessment.
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