*

If you need to make a claim

If you are abroad and need medical assistance, please call our 24-hour medical emergency service on:
+44 (0) 203 829 6668

For legal advice please call Slater & Gordon LLP on:
+44 (0) 161 228 3851

For gadget claims please contact the claims administrators via:
Online claims portal: bastion.directgroup.co.uk
Tel: 0345 0744813
Email: gadgetclaims@directgroup.co.uk

For all other claims, please obtain a form from Travel Claims Facilities via:
www.policyholderclaims.co.uk or call +44 (0) 203 829 6691 and ask for a claim form (open Monday to Friday 08:00 - 20:00 and Saturdays 09:00 to 13:00 GMT).

Help with your claim. Our tips for making a successful claim:

  • Check the relevant section of your policy documents to make sure you are covered.
  • Check what documentation you will need to make a claim.
  • Submit your claim within 3 months of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Service.
  • Keep any damaged items that are the subject of a claim. They may be required for salvage or assessment.
Share this on Facebook Tweet this Share this on LinkedIn Email this
All major credit and debit cards accepted and more...
Click here and we'll call you back when it suits you.
  • 14 day money back guarantee
  • No credit or debit card fees
  • UK customer services
    & claims team
  • For travel up to 12 months in advance