All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.


Advice for obtaining emergency medical treatment abroad

During an emergency medical situation abroad, we are here to help you as best we can. Your policy with World First is backed by leading medical travel insurance insurers and provides round-the-clock access to a multi-lingual emergency assistance helpline. Below you will find everything that you need to know.

For advice on non-emergency medical claims, please visit our claims page and you can also find a copy of our terms and conditions here.

The Claims Department appointed by your insurer will deal with claims on your policy. You can find out more information here.

Before the hospital

Once you have contacted the local emergency services, call the Assistance Team for advice using the number below. Operators are available around the clock, 365 days per year.

+44 (0) 203 829 6668

What happens when you phone the Assistance Team?

Explain that you are a policyholder with World First Travel Insurance - quoting your policy number, the date you purchased your policy and your travel dates. To help process your claim, you will need some basic information to hand:

  • Your telephone number, so you can be contacted in case you are cut off
  • The name and age of the patient and as much information about the medical situation as possible
  • The name and telephone numbers of the hospital and ward where the patient will be treated, and the name of the treating doctor (if you have them)
  • The patient's UK GP details: name, address and phone number (in case more information on current medical conditions and treatment is needed)

Paying for medical treatment

Following your call, the Assistance Team will give you a case number and talk with the hospital directly to arrange for the payment of your medical expenses. This relieves you of the burden of arranging how treatment will be paid for.

If the cost of your treatment is less than £500, you will need to pay this to the medical facility. You can then claim for these expenses when you return home. Be sure to keep all receipts and medical reports to submit with your claim. If you are in any doubt as to whether these costs will be covered, contact the Assistance team on the number above for prior authorisation.

Using state medical facilities

You should always use state medical facilities (e.g. not private facilities) for all medical treatment. State facilities are administrated by domestic government and are often able to treat far more conditions than private facilities. Some hotels and accommodation providers may direct you to private facilities, but it could be part of a scam that leaves you out of pocket.

At the hospital

If you are travelling within the European Union, present the patient's EHIC/GHIC (European Health Insurance Card) on arrival.

If they don't have the information already, call the Assistance Team as soon as possible to provide the name and number of the hospital and ward in which the patient is receiving treatment.

The Assistance Team will confirm whether treatment costs are covered under your policy. They will then communicate with the hospital directly on your behalf to discuss treatment and the payment of medical expenses (if they are covered).

You may need to pay the policy excess yourself locally.

Returning home

While we understand your desire to return home following successful treatment, we must always put your medical interests first. Depending on the treatment you receive it may not be medically safe for you to travel immediately after you are discharged from hospital. We will always do everything within our power for your best interests - both medically and financially.

Any questions?

If you have any questions or something is unclear, please don't hesitate to get in touch here.

Click here if you are a non UK resident or have already travelled.
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