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Emergency medical assistance and expenses

All our travel insurance policies are backed by leading insurers and come with the very best cover for emergency medical assistance and expenses. Your policy includes access to our 24-hour multi-lingual emergency assistance service and helpline. It is available 365 days a year.

Are you covered? How to pay for treatment?

The assistance service will confirm whether your treatment or expenses are covered under the terms of your travel insurance policy and can liaise directly with hospitals regarding your medical requirements and the payment of bills. Should you require specialist travel arrangements the assistance service can make appropriate arrangements.

In some cases it may be easier to pay minor expenses yourself. If you are in any doubt as to whether these costs will be covered, contact the assistance service for prior authorisation. Keep all receipts and medical reports and submit your claim when you return home.

How to get access to emergency assistance

Your World First policy contains all the important contact numbers that are available to you when you become a policy holder. If you are admitted to or need to visit hospital whilst on holiday and are unsure about the proposed treatment then call the relevant 24/7 helpline listed in your insurance schedule.

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