Call for an instant quote
0345 90 80 161
Open Mon to Fri 09:00 - 17:30 | Sat 09:00 - 16:00 (GMT)
11 April 2014 09:15
A family received a £7,000 payout after suffering from a gastric bug on holiday in Turkey
A man has been awarded £7,000 in compensation by a holiday operator after his entire family was hit by gastric illness on holiday in Turkey.
Jim Nixon, his wife Anthea and their three young children were struck down by severe sickness, diarrhoea and stomach cramps while staying at the Holiday Village resort in Sarigerme in 2009.
They were among nearly 600 people who received part of a total of £1.7 million in a settlement with First Choice Holidays.
Among the conditions reported by the family included faeces in the swimming pools. Mr Nixon also raised concerns about food hygiene, saying he noticed food was being served warm not hot and staff were not cleaning their hands after handling food.
Nr Nixon's three-year-old daughter Keira could not leave the hotel room for five days and needed antibiotics. Meanwhile his sons Rhys and Jake - aged seven and 12 respectively - suffered acute gastroenteritis for nearly two months.
More than 100 people, including children, fell ill with conditions including salmonella and E-Coli during their stay.
Mr Nixon said: "We have never experienced anything so bad. We were only there a week and we spent most of our time in the room. It's not what you expect on a £2,500 holiday."
The family's unfortunate experience highlights the importance of having decent
travel insurance no matter what the cost of the holiday.
Specialist travel lawyers Irwin Mitchell secured the payout for holidaymakers, including 160 children, from across the UK who had come down with severe illness at the resort.
First Choice Holiday said they were unable to comment on the settlements.
The Holiday Village resort was featured on BBC's Watchdog programme shortly after the Nixons' stay.
24 September 2016
Slim people who look physically healthy may still be at increased chance of being diagnosed with bowel cancer if they have raised insulin levels, according new research.
23 September 2016
Theresa May is being urged to give the go-ahead for flights to resume between the UK and Sharm el-Sheikh by the head of the cross-party parliamentary group on Egypt.
22 September 2016
Budget airline Jet2.com is to open its first base in the south of England at Stansted.
21 September 2016
Smoking rates have dropped to the lowest level on record in England, new figures show, suggesting messages about the health effects of cigarettes are hitting home.
20 September 2016
Concerns have been raised over flight disruptions caused by heavy drinking among passengers.
17 September 2016
British Airways' decision to launch direct flights from London to Tehran earlier this month positions Iran as one of the hottest destinations to visit in 2017, according to experts.
16 September 2016
More than 100 flights have been cancelled as French air traffic controllers go on strike again.
15 September 2016
Two thirds of MPs would support an expansion at Heathrow.
14 September 2016
TripAdvisor is launching a new homepage, making the booking of holiday activities and tours even easier.
13 September 2016
Travellers are to be charged to use fast lanes to get through passport checks in an attempt to cut queues.
09 September 2016
People travelling to regions affected by the Zika virus outbreak should practise safe sex for at least half a year upon their return, health leaders say.
08 September 2016
British Airways is apologising to passengers for delays after an IT glitch hit check-in systems.