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11 November 2011 09:21
British Airways is set to issue Apple's iPads to its senior cabin crew
British Airways (BA) is set to issue Apple's iPads to its senior cabin crew with an aim to revolutionise onboard customer service.
According to the airline, around 2,000 senior cabin crew across its short and long-haul network will be equipped with new iPads.
In a bid to provide a more personalised service, the devices given to the crew are loaded with specially designed software and applications which allow them to access data about passengers, such as preferences and previous travel arrangements.
With the tablet, the crew members can access data such as where each customer is seated, who they are travelling with, their Executive Club status, any special meal requests and onward flight connections.
However, ahead of setting off on a journey, passengers may find it useful to have an adequate travel insurance policy in place.
The device also helps the crew to replace the need for the endless papers which have traditionally been given to them before a flight departs, listing the details for as many as 337 passengers.
Frank van der Post, BA's MD of brands and customer experience, said "Once the roll-out has been completed, our crew worldwide will be able to offer a premium and more thoughtful onboard service to customers in every cabin."
19 June 2018
An England fan has urged supporters back home to head to Russia and experience the warm welcome he's been enjoying from locals.
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14 June 2018
A new, low-cost portable device to help protect communities in Columbia from contaminated water has been developed by British engineers.
12 June 2018
As we near the opening match of football's grandest celebration on Thursday, fans are beginning to arrive in enthusiastic droves in Moscow.
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Scientists are trialling blood tests to find out the risk expecting mothers have of delivering prematurely.
08 June 2018
The Foreign and Commonwealth Office (FCO) has warned holiday-goers that some commonly-prescribed medicines are "controlled drugs" in certain countries.
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06 June 2018
As pollen counts hit their highest level this week, hay fever sufferers are likely to suffer.
05 June 2018
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30 May 2018
Academics have announced their plans to examine suicide risk in men, as well as the ways to reduce it.
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25 May 2018
Two popular sunscreens become significantly less effective once the wearer has been in sea water, a watchdog has warned.
24 May 2018
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