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11 November 2011 09:21
British Airways is set to issue Apple's iPads to its senior cabin crew
British Airways (BA) is set to issue Apple's iPads to its senior cabin crew with an aim to revolutionise onboard customer service.
According to the airline, around 2,000 senior cabin crew across its short and long-haul network will be equipped with new iPads.
In a bid to provide a more personalised service, the devices given to the crew are loaded with specially designed software and applications which allow them to access data about passengers, such as preferences and previous travel arrangements.
With the tablet, the crew members can access data such as where each customer is seated, who they are travelling with, their Executive Club status, any special meal requests and onward flight connections.
However, ahead of setting off on a journey, passengers may find it useful to have an adequate travel insurance policy in place.
The device also helps the crew to replace the need for the endless papers which have traditionally been given to them before a flight departs, listing the details for as many as 337 passengers.
Frank van der Post, BA's MD of brands and customer experience, said "Once the roll-out has been completed, our crew worldwide will be able to offer a premium and more thoughtful onboard service to customers in every cabin."
15 August 2018
A simple blood test could help GPs detect a rare form of bone marrow cancer much earlier, a new study suggests.
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14 August 2018
Passengers arriving at Heathrow Airport last month faced queues of over two and a half hours at passport control, new figures have revealed.
11 August 2018
Hundreds of Ryanair flights will not take off as planned on Friday due to pilot strikes in five countries.
10 August 2018
Fad diets that cut out carbs while increasing fat consumption could lead to an increased risk of diabetes, according to new research.
09 August 2018
HIV testing has become even more accessible after a self-testing kit was made available from a High Street retailer.
08 August 2018
Women patients are more likely to survive a heart attack if they are treated by a female doctor, a new US study has revealed.
07 August 2018
The head of British Airways has branded two-hour queues facing travellers at Heathrow's passport control as a "border farce."
04 August 2018
Simple factors such as gender and body mass can help doctors to personalise care for patients with type 2 diabetes and avoid harmful side effects, according to a study.
03 August 2018
Gatwick Express must no longer claim it runs "non-stop to Victoria station in half an hour" and "in just 30 minutes" unless it can achieve the time in most cases, a watchdog has ruled.
02 August 2018
A charity is calling for greater access to respite support after it emerged that 72% of Britain's 700,000 young carers feel lonely and isolated during the summer holidays.
01 August 2018
A plan to build new rail links with Heathrow Airport and connect Windsor's two train stations have been submitted to the Government.
31 July 2018
The head of International Airlines Group (IAG), the company that owns British Airways, is 'optimistic' about a legal challenge to end crippling strikes.