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11 November 2011 09:21
British Airways is set to issue Apple's iPads to its senior cabin crew
British Airways (BA) is set to issue Apple's iPads to its senior cabin crew with an aim to revolutionise onboard customer service.
According to the airline, around 2,000 senior cabin crew across its short and long-haul network will be equipped with new iPads.
In a bid to provide a more personalised service, the devices given to the crew are loaded with specially designed software and applications which allow them to access data about passengers, such as preferences and previous travel arrangements.
With the tablet, the crew members can access data such as where each customer is seated, who they are travelling with, their Executive Club status, any special meal requests and onward flight connections.
However, ahead of setting off on a journey, passengers may find it useful to have an adequate
travel insurance policy in place.
The device also helps the crew to replace the need for the endless papers which have traditionally been given to them before a flight departs, listing the details for as many as 337 passengers.
Frank van der Post, BA's MD of brands and customer experience, said "Once the roll-out has been completed, our crew worldwide will be able to offer a premium and more thoughtful onboard service to customers in every cabin."
19 January 2017
Nearly 1,000 people have had their holidays in Gambia cut short amid growing political unrest in the African state.
18 January 2017
Researchers at Cambridge University may have made a breakthrough in the treatment of Parkinson's disease, according to preliminary findings.
17 January 2017
Stansted Airport has made a bid to become Britain's next hub for long-haul travel, as passengers are promised seamless connection facilities and baggage transfer.
13 January 2017
Long-term goals such as travelling more and visiting new places have come above healthy eating and changing jobs in a list of the top New Year's resolutions.
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.
05 January 2017
Holidaymakers have been encouraged to make the most of the fact 2017 boasts a pair of bank holiday weekends just two weeks apart.