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11 November 2011 09:21
British Airways is set to issue Apple's iPads to its senior cabin crew
British Airways (BA) is set to issue Apple's iPads to its senior cabin crew with an aim to revolutionise onboard customer service.
According to the airline, around 2,000 senior cabin crew across its short and long-haul network will be equipped with new iPads.
In a bid to provide a more personalised service, the devices given to the crew are loaded with specially designed software and applications which allow them to access data about passengers, such as preferences and previous travel arrangements.
With the tablet, the crew members can access data such as where each customer is seated, who they are travelling with, their Executive Club status, any special meal requests and onward flight connections.
However, ahead of setting off on a journey, passengers may find it useful to have an adequate travel insurance policy in place.
The device also helps the crew to replace the need for the endless papers which have traditionally been given to them before a flight departs, listing the details for as many as 337 passengers.
Frank van der Post, BA's MD of brands and customer experience, said "Once the roll-out has been completed, our crew worldwide will be able to offer a premium and more thoughtful onboard service to customers in every cabin."
12 December 2018
If you're worried about piling on the pounds this Christmas, regular home weighing could prevent you from excessive festive eating and drinking.
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11 December 2018
Airlines that automatically cancel return flights when passengers fail to show for their outbound journeys are being warned they risk breaking consumer law.
08 December 2018
Providing better conditions for disabled passengers is one of the main aims of a proposed new charter for airlines and airports.
07 December 2018
Women who don't attend cervical screenings should be offered testing kits they can use at home, new research suggests.
06 December 2018
Ryanair could be slapped with enforcement action from the airline regulator after it refused compensation for passengers hit by flight disruption caused by staff taking strike action.
05 December 2018
Protein supplements and muscle training could be the most effective ways to delay or reverse the effects of frailty, a new study suggests.
04 December 2018
Mumford and Sons bassist Ted Dwane has helped create a new exhibition to raise awareness of the loneliness felt by people living with multiple sclerosis (MS).
01 December 2018
A leading charity has praised the actions of Lloyd Russell-Moyle, saying the Labour MP had "done everybody a service" by disclosing his HIV status.
30 November 2018
Sweating out the daily stresses in a sauna could be linked to a reduced risk of death from cardiovascular diseases (CVD) in people aged 50 and over, according to a new study.
29 November 2018
Hitting the Copacabana could soon become a more realistic aim for holidaymakers, with Norwegian set to become the first budget airline to operate UK-Brazil flights.
28 November 2018
Holidaymakers on the UK's proposed new high-speed trainline could have their Amazon packages delivered directly to their seat, according to a train manufacturer.
27 November 2018
Over half of UK frontline medical staff worry their hospitals won't be able to keep patients safe this winter, according to an "alarming" new survey.