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11 November 2011 09:21
British Airways is set to issue Apple's iPads to its senior cabin crew
British Airways (BA) is set to issue Apple's iPads to its senior cabin crew with an aim to revolutionise onboard customer service.
According to the airline, around 2,000 senior cabin crew across its short and long-haul network will be equipped with new iPads.
In a bid to provide a more personalised service, the devices given to the crew are loaded with specially designed software and applications which allow them to access data about passengers, such as preferences and previous travel arrangements.
With the tablet, the crew members can access data such as where each customer is seated, who they are travelling with, their Executive Club status, any special meal requests and onward flight connections.
However, ahead of setting off on a journey, passengers may find it useful to have an adequate travel insurance policy in place.
The device also helps the crew to replace the need for the endless papers which have traditionally been given to them before a flight departs, listing the details for as many as 337 passengers.
Frank van der Post, BA's MD of brands and customer experience, said "Once the roll-out has been completed, our crew worldwide will be able to offer a premium and more thoughtful onboard service to customers in every cabin."
19 April 2018
A self-injected smart drug may be the key to easing and preventing pain for migraine sufferers.
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17 April 2018
Despite its reputation as a party drug, ketamine is licensed as an anaesthetic. A recent US study found use of the drug via a nasal spray led to "significant" improvements in depressive symptoms in the first 24 hours.
Simple brain-training exercises carried out at home have been shown to reduce emotional stress in female breast cancer survivors, it's recently been revealed.
13 April 2018
Drinkers who consume more alcohol than UK guidelines suggest could be cutting years off their lives, according to new research.
12 April 2018
A recent study has revealed that people who sustain brain injuries are at an increased risk of developing dementia later in life.
11 April 2018
Scientists have announced their latest breakthrough in the battle against Alzheimer's disease, after neutralising a high-risk gene in a human brain cell for the first time.
07 April 2018
The Philippines is set to shut its most famous holiday island of Boracay for six months, after the President described it as a "cesspool".
05 April 2018
Taxes on soft drinks, alcohol and tobacco - nicknamed "sin taxes" - could be a powerful step towards combating rising rates of chronic diseases worldwide, research has suggested.
New "one-stop shops" to speed up cancer diagnosis are being trialled across the country for the first time.
30 March 2018
Doctors should tell patients that e-cigarettes are less harmful than smoking but not without risk, according to new national guidance.
29 March 2018
Young people suffering from mental health problems are finding it hard to get the support they need, a survey has revealed.
28 March 2018
Children exposed to epilepsy drugs in the womb may achieve poorer test results at school, a study has suggested.