Ryanair apologises after compensation cheques bounce

23 August 2018 07:48

Ryanair passengers faced delays this summer

Ryanair passengers faced delays this summer

Ryanair has apologised to customers after receiving several complaints that cheques issued as compensation have bounced.

The budget carrier said that "a very small number of cheques" processed in July had been sent out without a signature due to an "administrative error."

Consumer complaints service Resolver said that it was aware of the issue, and that a number of Ryanair passengers had complained about received unsigned cheques.

The compensation had been issued to passengers following cancelled or delayed flights, in what has been a difficult summer for the Irish airline following a number of strikes.

Ryanair said the cheques had been re-issued to customers with a letter of explanation on August 15.

Inconvenience

In response to the complaints, the airline told the BBC: "We apologise again for any inconvenience caused to customers".

A number of passengers complained they had been delayed in receiving compensation because their cheques had failed to clear.

One wrote on Twitter on August 14: "@Ryanair I have been trying to get hold of someone urgently as my bank are concerned because a compensation cheque that I received has bounced, i think that this is outrageous, the bank said the bank details provided do not exist...how is this possible with a printed cheque...."

Delayed

Another passenger tweeted on August 9: "@Ryanair I would love to know why the cheque you sent me for compensation has bounced... Bank assure me this is your fault, wait 1 hour 20 on hold and your "customer services" cant help and there is no number to call to those who can? Please assure me of a call to fix this asap."

The passenger said they were still waiting for the money 11 days later, writing to the airline: "Have contacted your call centre numerous times and just get a generic email saying my case is being delayed because I am obviously not the only person waiting for over a month for compensation..."

The airline told the BBC: "Ryanair complies fully with EU261 legislation, under which no compensation is payable to customers when the (strike) delay/cancellation is beyond the airline's control.

"If these strikes, by a tiny minority of Ryanair pilots, were within Ryanair's control, there would have been no strikes and no cancellations."

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