All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Couple's cruise nightmare highlights importance of travel insurance

26 January 2009 10:22

Couple's cruise nightmare highlights importance of travel insurance

An angry couple have told the Manchester Evening News of their frustrations after being forced to wear jeans and t-shirts for their break on a luxury cruise liner.

Gordon and Dorothy Bradley, from Bolton, told the newspaper how they had waited two years to go on their £4,500 dream Caribbean cruise, only for their luggage to go missing from Heathrow Airport's Terminal 5.

After inheriting the nicknames Mr and Mrs No Clothes from fellow passengers on board the Ireland Princess, the couple bought t-shirts from ports and borrowed clothes for the evenings.

Their luggage was finally retuned a week after they got home and 20 days after it went missing.

Mr Bradley told the newspaper: "I cannot understand how something like this can happen. We are both disgusted."

Although they were reunited with their luggage, the couple's problem shows the importance of having the correct travel insurance when going away, whether this be cruise travel insurance or general holiday insurance.

Although they were the only couple to lose baggage on their cruise, other couples also suffered from the Terminal 5 curse.

The Chronicle tells the story of Ron and Pam Britton who suffered luggage chaos on their three week cruise to South America.ADNFCR-1320-ID-18572173-ADNFCR