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28 May 2013 09:34
The Cruise Lines International Association has pledged to ramp up protections for holidaymakers
Major cruise companies have agreed to adopt a Passenger Bill of Rights to guarantee the "safety, comfort and care" of guests following a spate of negative publicity surrounding the industry.
The measures, which will provide back-up for people with
cruise travel insurance, include full refunds for trips that are cancelled due to mechanical failure, and an emergency power source on every ship to keep systems running in the event of a main generator failure. The pledge by the Cruise Lines International Association (Clia), which represents 25 companies including Carnival, Royal Caribbean, Norwegian, Holland America and Cunard, comes in the wake of the Carnival Triumph fiasco, which saw the ship drifting for several days earlier this year without power as passengers endured filthy conditions.
Christine Duffy, president and CEO of Clia, said the idea for the Bill of Rights came about in response to demands from US senator Charles Schumer, who called for the industry to guarantee higher standards for passengers. Mr Schumer said the Bill was "a step in the right direction towards increased accountability for the cruise industry and ensuring the safety and well-being of its passengers", but warned that he still had many questions, both on the content and how the Bill will be enforced.
17 January 2017
Stansted Airport has made a bid to become Britain's next hub for long-haul travel, as passengers are promised seamless connection facilities and baggage transfer.
13 January 2017
Long-term goals such as travelling more and visiting new places have come above healthy eating and changing jobs in a list of the top New Year's resolutions.
14 January 2017
Some of the biggest airports in the UK have been forced to cancel flights as snow and blizzard conditions sweep parts of the country.
Stress could be as significant a risk factor for heart attacks and strokes as smoking, drinking and overeating, new research shows.
24 December 2016
Planned strikes by British Airways cabin crew on Christmas Day and Boxing Day have been suspended amid continuing industrial unrest ahead of the weekend break.
11 January 2017
A connection between diabetes and inflection in children could be a major breakthrough in developing a cure for type 1 diabetes, according to new research.
10 January 2017
A new trial aimed at tackling widespread loneliness among older people is successfully reducing isolation using community-based tactics, a report shows.
07 January 2017
People may be able to enjoy better brain health in later life by following a Mediterranean diet, research has suggested.
06 January 2017
Many Britons plan to cut down on the costs of their holidays in 2017, as part of their financial resolutions for the New Year.
05 January 2017
Holidaymakers have been encouraged to make the most of the fact 2017 boasts a pair of bank holiday weekends just two weeks apart.
04 January 2017
Holidaymakers are increasingly turning their attentions to trips which are all-inclusive, new research has suggested.
31 December 2016
Budget airline Norwegian has said it will launch ultra-low cost flights for as little at £56 to New York as it ramps up the pressure on its rivals.