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28 May 2013 09:34
The Cruise Lines International Association has pledged to ramp up protections for holidaymakers
Major cruise companies have agreed to adopt a Passenger Bill of Rights to guarantee the "safety, comfort and care" of guests following a spate of negative publicity surrounding the industry.
The measures, which will provide back-up for people with
cruise travel insurance, include full refunds for trips that are cancelled due to mechanical failure, and an emergency power source on every ship to keep systems running in the event of a main generator failure. The pledge by the Cruise Lines International Association (Clia), which represents 25 companies including Carnival, Royal Caribbean, Norwegian, Holland America and Cunard, comes in the wake of the Carnival Triumph fiasco, which saw the ship drifting for several days earlier this year without power as passengers endured filthy conditions.
Christine Duffy, president and CEO of Clia, said the idea for the Bill of Rights came about in response to demands from US senator Charles Schumer, who called for the industry to guarantee higher standards for passengers. Mr Schumer said the Bill was "a step in the right direction towards increased accountability for the cruise industry and ensuring the safety and well-being of its passengers", but warned that he still had many questions, both on the content and how the Bill will be enforced.
21 October 2016
A union is warning of travel chaos over the Christmas period at four major UK airports, unless a baggage carrier transfers staff to other companies.
20 October 2016
Thousands of passengers faced travel chaos yesterday after rail service through the Channel Tunnel was suspended because of a power failure.
19 October 2016
People planning holidays from Gatwick Airport in the run up to Christmas could face travel chaos as unions threaten to strike over a pension dispute.
18 October 2016
Eurostar has said it will cut 12 services from London St Pancras to Paris and Brussels.
15 October 2016
Tourists in Thailand are being advised to "behave respectfully" and wear "sombre" clothing as the country mourns King Bhumibol Adulyadej.
14 October 2016
Holidaymakers are being warned to buy currency in advance as exchange rates being offered are as little as 0.96 euro to the pound at airports.
13 October 2016
Scientists say there is strong evidence air pollution and vitamin D deficiency can cause dementia.
12 October 2016
More people are going on holiday than at any time in the past five years despite terror attacks and the impact of Brexit, according to a study.
11 October 2016
People from across North Carolina had to be rescued from their homes as the downgraded Hurricane Matthew blew out to sea - leaving a trail of destruction in its wake.
04 October 2016
People travelling abroad is on the rise, according to the World Tourism Organisation (UNWTO)
08 October 2016
A hurricane pelting the coast of Florida and described as a 'monster' by a local official has brought chaos to the state, with flights cancelled, homes evacuated and theme parks shut.
07 October 2016
Low-cost airline easyJet says its profits will nosedive as terrorist attacks and air traffic control strikes are taking their toll on the company.