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28 May 2013 09:34
The Cruise Lines International Association has pledged to ramp up protections for holidaymakers
Major cruise companies have agreed to adopt a Passenger Bill of Rights to guarantee the "safety, comfort and care" of guests following a spate of negative publicity surrounding the industry.
The measures, which will provide back-up for people with
cruise travel insurance, include full refunds for trips that are cancelled due to mechanical failure, and an emergency power source on every ship to keep systems running in the event of a main generator failure. The pledge by the Cruise Lines International Association (Clia), which represents 25 companies including Carnival, Royal Caribbean, Norwegian, Holland America and Cunard, comes in the wake of the Carnival Triumph fiasco, which saw the ship drifting for several days earlier this year without power as passengers endured filthy conditions.
Christine Duffy, president and CEO of Clia, said the idea for the Bill of Rights came about in response to demands from US senator Charles Schumer, who called for the industry to guarantee higher standards for passengers. Mr Schumer said the Bill was "a step in the right direction towards increased accountability for the cruise industry and ensuring the safety and well-being of its passengers", but warned that he still had many questions, both on the content and how the Bill will be enforced.
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08 December 2016
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06 December 2016
Eating a handful of nuts every day can help reduce your chances of suffering heart disease and other serious illnesses, scientists have claimed.
03 December 2016
Thousands of Britons could be heading off on snow-sports holidays without appropriate travel insurance cover, it has been warned.
01 December 2016
Pilots at German airline Lufthansa are on strike again after a two-day break in their campaign of walkouts.
02 December 2016
Britons are among the top spenders in Europe when it comes to holidays, new research has found.
30 November 2016
The UK should think about resuming flights to the popular tourism resort of Sharm el-Sheikh, according to a major United Nations agency.
29 November 2016
Plans are in place to develop a new aviation arrangement between the UK and US, to ensure holidaymakers can still fly between the two countries once Britain departs the EU.
26 November 2016
Hundreds of Lufthansa flights have been grounded after pilots working for the airline took part in a strike.
25 November 2016
The US is warning its citizens that Europe is facing a "heightened risk of terror attacks" at Christmas markets and other seasonal holiday events.
24 November 2016
A groundbreaking radiotherapy machine that can track the changing position of tumours in real time will soon be used to treat cancer patients in the UK.
23 November 2016
Top airline bosses are urging the government to scrap air passenger duty ahead of Wednesday's Autumn Statement.