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28 May 2013 09:34
The Cruise Lines International Association has pledged to ramp up protections for holidaymakers
Major cruise companies have agreed to adopt a Passenger Bill of Rights to guarantee the "safety, comfort and care" of guests following a spate of negative publicity surrounding the industry.
The measures, which will provide back-up for people with
cruise travel insurance, include full refunds for trips that are cancelled due to mechanical failure, and an emergency power source on every ship to keep systems running in the event of a main generator failure. The pledge by the Cruise Lines International Association (Clia), which represents 25 companies including Carnival, Royal Caribbean, Norwegian, Holland America and Cunard, comes in the wake of the Carnival Triumph fiasco, which saw the ship drifting for several days earlier this year without power as passengers endured filthy conditions.
Christine Duffy, president and CEO of Clia, said the idea for the Bill of Rights came about in response to demands from US senator Charles Schumer, who called for the industry to guarantee higher standards for passengers. Mr Schumer said the Bill was "a step in the right direction towards increased accountability for the cruise industry and ensuring the safety and well-being of its passengers", but warned that he still had many questions, both on the content and how the Bill will be enforced.
26 April 2017
Nearly three-quarters of patients diagnosed with cancer in A&E had previously seen their GP with related symptoms, according to research.
25 April 2017
Researchers recently suggested cycling could reduce the risk of cancer - and now a campaign has launched urging people to get on two wheels.
22 April 2017
The flag for Britain will be flown on a global scale at the forthcoming Clipper Round the World Race.
21 April 2017
Want to lower your risk of suffering cancer or heart disease? Then get on your bike.
20 April 2017
Researchers have made a significant breakthrough in understanding the way in which breast cancer grows and spreads.
19 April 2017
Budget airline easyJet has apologised over an incident in which two passengers were ordered to leave an overbooked flight.
14 April 2017
Holidays have topped the priority lists of people approaching retirement, with close to two thirds (64%) aiming to go on more trips once they leave the world of work behind.
13 April 2017
A major bank has outlined plans to become more "dementia-friendly".
12 April 2017
Restrictions should be put in place to curb the drinking of alcohol before early-morning flights, a House of Lords committee has suggested.
11 April 2017
Drivers heading to airports and ferry ports this bank holiday weekend have been told to expect heavy traffic.
People who are beginning to notice signs of grey hair have more to worry about than their image.
07 April 2017
Women who live in built-up areas could face a higher risk of developing breast cancer, according to a new report.