All Policies Include Coronavirus Cover
Call for an instant quote 0345 90 80 161
Open Mon to Fri 09:00 - 17:30
Coronavirus FAQs
Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.
25 July 2014 09:07
Travellers are being urged to ensure their EHIC card is valid
Holidaymakers are being urged to check whether they are travelling with valid documents after it emerged that 4.5 million European Health Insurance Cards (EHICs) are set to expire in 2014.
Travellers with valid EHICs, which were launched eight years ago as a replacement for the E111 form, are entitled to receive the same level of care in a medical emergency that the residents in the country of travel would.
This applies to the 27 member states of the EU, as well as Switzerland, Liechtenstein, Iceland and Norway - all the countries that are part of the European Economic Area (EEA). However, it does not apply to Turkey, which is not currently a member of either the EU or EEA.
Depending on the country people holiday in, they may receive their treatment for free or at a significantly reduced cost.
Travellers with EHICs are, however, also being urged to take out travel insurance as the cards should be seen as an addition to travel cover rather than a replacement. People planning a holiday who suffer from an ongoing health condition are urged to arrange pre-existing medical travel insurance.
Having a valid EHIC can work in tandem with travel insurance, having a positive effect on any medical claims made abroad. A recent poll by Gocompare found that the vast majority of single-trip travel insurance policies (92%) are charging an excess when travellers make a medical claim.
However, nine in 10 of these policies (90%) would waive the excess if the insurance holders had used their EHICs correctly while abroad. The same was found to be true for multi-trip travel insurance policies.
The survey also found that more than half of holidaymakers (54%) mistakenly believe they are entitled to free medical care in every European country if they have an EHIC card, while 6% thought they can get free care around the world with their card.
A spokesman for Gocompare stressed that the level of medical care travellers receive varies from country to country, and holidaymakers should not expect the same treatment as in an NHS hospital or at their GP back home.
17 March 2020
Escape it all with a visit to one of the world's hidden island gems.
[more...]
02 July 2021
It's time for some Mediterranean sun and unforgettable sights. Here are five of our favourite must-sees in Malta.
Take your pick of the best beaches in Portugal, spanning more than 500 miles of the Portuguese coastline.
Holidays are back but not quite as we know them. Here's a quick guide to what to expect when travelling to and from green list countries.
28 February 2020
From tulip-filled trips to rose-tinged rests, these destinations are the perfect way to see in the new season.
04 January 2021
Join us on a journey to Ancient Greece to discover more about history's most revered statue.
Head north for a light show like no other. Discover how you can see the Northern Lights for yourself.
Discover more about the magnificent waterfall perched on the border of Zambia and Zimbabwe.
10 December 2020
Don't sleep on the world's most impressive dormant volcano.
A destination that stands head and shoulders above the rest.
19 November 2020
Take a tour of one of South America's most captivating natural landscapes.
Discover the hidden depths of the world's most recognisable desert gorge.