Call for an instant quote 0345 90 80 161
Open Mon to Fri 08:30 - 19:00 | Sat 09:00 - 16:00 (GMT)
04 December 2014 09:32
The new rules strengthen the rights of disabled air passengers
New rules which came into effect this week will strengthen the rights of disabled air passengers.
The Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) Regulations 2014 bring UK law in line with EU rules which say that all disabled passengers have the right to special assistance.
Over the past three months, the Civil Aviation Authority (CAA) has been working with a number of airports and airlines to ensure information about special assistance contains more details and can be found more easily on their websites.
The new regulations give the CAA power to force companies to comply with these special assistance requirements.
Mark Harper, the minister for disabled people, said the move made "good business sense", as disabled people in the UK and their families have a spending power of more than £200 billion.
Iain Osborne, the CAA's regulatory policy director, added the new powers will help to improve and enhance "the passenger experience" for people with disabilities or reduced mobility.
He said it is essential that these passengers have easy access to high-quality special assistance information, for example on travelling with a pre-existing medical condition.
Mr Osborne said the CAA had looked at a number of airline and airport websites, adding that the information was often hard to find or lacking in detail.
He said working with the aviation industry over several weeks has helped to make sure the information is presented much more clearly and "just one click" from the homepage.
Mr Osborne said he was happy to note that the majority of airlines and airports have made these improvements and are now displaying the updated information on their websites.
The CAA will work with those companies which have not yet updated their websites to ensure they comply fully with the new rules, he added.
08 August 2019
Looking to travel back in time? Walk in the footsteps of Zeus and Apollo as you explore some of Greece's most iconic historical sites.
[more...]
Want to explore off the beaten track? Discover your new Grecian paradise in one of these secluded island locations...
Find your favourite Greek food with our guide on how to let your taste buds explore the delicious flavours of Greece.
Ever wondered what life was like in Ancient Greece? Explore the city that many call the birthplace of Western civilisation by visiting these fantastic attractions in the legendary city of Athens.
Which Greek Island should I visit? A common question if you want to experience the beauty of Greece's many islands. Find the answer in our quick guide to ten of the best.
02 August 2019
What's the best beach resort in Portugal? Find out with our guide to some of the best seaside getaways Portugal has to offer...
Want to experience the taste of Portugal? Make sure you're hungry when you try some of these excellent foods that showcase the best of Portuguese cuisine.
Ready to explore one of Central Europe's grandest cities? Check out these must-see attractions in Hungary's beguiling capital, Budapest...
The Hungarian Grand Prix is one of the best motorsport experiences around, and here's everything you need to know if you're going this summer.
17 July 2019
Heading to Porto? Get more out of your visit and explore the best things to eat, drink and do in Portugal's second city with these great tips.
Want to experience a different side of Portugal? Check out one of these great destinations that lie a step or two away from the standard tourist trail...
08 July 2019
Want to taste the real France? Experience the best French food and drink at one of these excellent foodie festivals. Perfect for food and wine lovers everywhere!