Coronavirus FAQs

Questions about Coronavirus? Click here for more information.
Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday.
Please contact us to amend your dates or cancel your policy.

Cruise travel insurance questions

Am I covered to go on a cruise?

Not automatically, but we can cover cruises. Just add the cruise extension to your policy during the quote process. You can find out what you get with our cruise cover here. If you have already purchased your policy and want to add cruise cover, call our customer service team on 0345 90 80 161.

What do you class as a cruise?

We define a cruise as: a pleasure voyage that lasts longer than 72 hours on which you are sailing as a passenger on a purpose-built ship on sea(s) or oceans that may include stops at various ports.

How do I contact you?

You can reach our UK customer service team by phone, email or online chat. Or you can give us a nudge to call you. Whatever suits you best. All the details you need are on our Contact Us page.

Can I get a quote online?

Yes, we've made it easy to get a quote online. The step-by-step process takes just a few minutes to complete. You can get started here. Alternatively feel free to call us on 0345 90 80 161.

What is the maximum sum you will offer for cancellation expenses?

We can provide up to £10,000 cover for cancellation costs with our Exclusive policy.

What happens if I need emergency medical assistance abroad?

Once you have contacted the local emergency services, it's best to contact Emergency Assistance Facilities as soon as you can. They operate our medical assistance service and are available 24/7 to provide you with all the information you need. They will even liaise with foreign medical facilities on your behalf if necessary. All the information you need is on this page.

Is repatriation covered?

Yes, our policies provide cover for up to £10,000,000 worth of medical costs. That includes the cost of repatriation.

Still have questions?

Get in touch and we'll get right back to you!

and speak to one of our UK-based expert advisors

Click here if you are a non UK resident or have already travelled.
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