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Questions about medical travel insurance for pre-existing conditions and health problems

Does World First cover pre-existing medical conditions?

Yes, we are specialists in medical travel insurance. Our unique medical screening system allows us to find out more about your condition and how it's managed. That enables us to provide cost-effective cover to travellers who may have been charged exorbitant prices or turned away by other insurers. Here's a little more about what makes us different.

What types of medical conditions do you cover?

We can provide cover for thousands of medical conditions – including asthma, high blood pressure, cancer, heart disease and diabetes. Find out more about our cover for pre-existing medical conditions.

I have a pre-existing medical condition. Will I need to be screened?

Yes, but it won't take long and is easy to complete. Our unique medical screening system consists of a few questions about your medical history and how your conditions are managed. The questions are a little more detailed than you might have found with other insurers, but it allows us to make sure you get the cover that's right for you and your holidays at a cost-effective price. You can complete the screening online or over the phone with one of our experienced customer service team. You will receive your quote as soon as your screening is complete.

Can I declare my medical conditions online?

Absolutely. The step-by-step process is easy to complete online – and should take no longer than five or ten minutes. Start a new quote here and find a policy that works for you.

I can't find my pre-existing medical condition online. What should I do?

Don't worry. Just give our customer service team a call on 0345 90 80 161 and one of our representatives will be happy to help you. We provide cover for lots of rare conditions. And if we can't cover you on this occasion, we should be able to refer you to another specialist that can.

Will there be anything extra to pay to cover my medical conditions?

In many cases we can cover a pre-existing medical condition without any addition to your premium. When that's not possible we keep costs as low as we can. It's not unusual for our customers to save hundreds of pounds with us after trying other travel insurers. Find out how.

I'm pregnant, can I get travel cover?

We can cover emergency medical expenses for pregnancy/childbirth from week 0 to week 28. For more details take a look at our pregnancy travel insurance page or call our customer service team on 0345 90 80 161.

Can I get cover for a friend or family member's pre-existing medical condition?

Unfortunately we are unable to provide cover for the cancellation or curtailment of your holiday due to the ill-health of friends or family who are not travelling with you and who are not insured with us if their ill health is due to an existing diagnosed medical condition or a condition for which medication, advice or treatment has been received.

Since purchasing my policy, my health condition has changed. Do I need to let you know?

Yes please. We will need to update your policy to make sure you still have all the cover you need for your holiday. Otherwise your entire policy may become invalid. Speak to our customer service team on 0345 90 80 161 or use the link on our Contact Us page to request a call back.

What happens if I need emergency medical assistance abroad?

Once you have contacted the local emergency services, you should contact Emergency Assistance Facilities as soon as you can. They operate our medical assistance service and are available 24/7 to provide you with information and support. They can also liaise with foreign medical facilities on your behalf if required. All the information you need is on this page.

Is repatriation covered?

Yes, it is. Our policies provide up to £10,000,000 cover for medical costs – including the cost of repatriation.

Still have questions?

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